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Field Visit Officer

3 months ago

Johor Bahru, Johor, Malaysia SHENMA CREDIT SDN BHD Full time

A.
Key Roles & Responsibilities

  • Responsible to identify new information of customer & conclude situation of customer in securing the payment
  • Responsible to deliver field visit report in order to provide guidelines for file holders in their collection action planning
  • Responsible to keep customer information safe.

B.
Requirements

  • SPM, STPM, Diploma, Bachelor / Professional Degree / Diploma in the field of Banking & Finance, Business Administration, Business Management or any equivalent.
  • Fresh graduates also be considered, as a proper on the training will be provided.

C.
Experiences and Knowledges and Skills

  • At least 1 2 year(s) of working experience in debts collection / Credit companies.
  • Preferred Male and have valid driving license.
  • Communicate effectively with various types of customer in a professional way without personal feelings influencing the process.
  • Possess good interpersonal skills and able to actively interact with all levels of customers
  • To identify, locate and investigate accounts which are difficult to secure payment via telephone calls
  • To create awareness among customers to make prompt payments as agreed
  • Responsible to deliver field visit report in order to provide guidelines for file holders in their collection action planning
  • Ability to deliver high quality customer service to external and internal customers
  • Positive attitude, selfmotivated, ability to work as part of a team and independently

D.
Benefits

  • Monthly Commission
  • Yearly Performance Bonus
  • Working Day:
Monday to Friday; Overtime if necessary

  • Company will provide Motorcycle, Monthly Maintenance
  • Petrol & Parking Reimbursement
  • Monthly Mobile Phone reimbursement
  • Insurance
  • Dental

Salary:
RM1, RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Yearly bonus

COVID-19 considerations:


The Company and All Employees are required to strictly adhere to the tight standard operating procedures (SOP) developed by the National Security Council (Majlis Keselamatan Negara, MKN).


Experience:

  • Field Visit /
Debt Recovery: 1 year (preferred)

License/Certification:

  • Motorcycle Licenses (preferred)

Willingness to travel:

  • 100% (preferred)