Operation Support Analyst

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Full time

Duties & Responsibilities

  • Assist in managing all dedicated testing coordination and site support including problem solving by adhering to the escalation protocols.
  • Manage the ongoing testing scheduler and getting site commitment on date of participation.
  • Provide operation support and test delivery readiness communication to dedicated Test Centers and manage scheduler.
  • Assist in handling escalations in a professional and positive manner.
  • Assist in updating the audit trail of all problems and resolutions (problem description, troubleshooting steps are taken, resolution) in Sale force and other support tools.
  • Work in a teambased environment promoting a service excellence culture.
  • Participate in staff meetings, training programs, and team events as required.
  • Perform other duties as assigned.

Qualification & Experience

  • Must have at least three (3) years' experience in operations support environment and customer service
  • Excellent interpersonal, written, and oral communication and organizational skills
  • Customer service orientated with problemsolving and negotiation skills.
  • Ability to work on a variety of tasks simultaneously.
  • Attentive, accurate and focused, with a careful eye for detail
  • Work history showing problem solving and problem research experience.
  • Ability to be flexible in working days/hours, as business needs dictate
  • Organized, able to manage multiple tasks with appropriate priorities.
  • Assumes responsibility and ownership of work product and deliverables.
  • Ability to work effectively with other departments to ensure that service commitments are met.
  • Proven ability to work well under pressure.
  • Ability to implement efficiencies and productivity enhancements to the existing processes.
  • Ability to work in both a team environment and autonomously. A team player, while being able to work independently with mínimal supervision.
  • Demonstrate a high degree of integrity and confidentiality.
  • Able to support work either on day shift, weekend and/or on Malaysian public holiday.

Salary:
RM3, RM4,000.00 per month

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