Channel Support Specialist, Apac

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia IPC Systems Full time
IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.


Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets.

This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.


At IPC, we are committed to attracting, nurturing and promoting diverse talent across our workforce and fostering a sense of belonging within our employee family.

We don't just accept differences - it's one of our core values. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Come be part of the new team that delivers ground-breaking products for our clients.

Role and Responsibilities:

  • Creating the Marketing strategy (Go to market/product & pricing) together with the product management team.
  • Marketing tactical Plan creation and implementation together with legal and sales representatives
  • Channel Management (Mar/Comms Support, channel development, business development)
  • Analysis of current partners and recommendations of those not performing well taking into account market potential.
  • Establish metrics for performance, track progress, drive improvement plans or channel changes where necessary.
  • Monitors / Manages distributor joiner / leaver lists and ensures this is interlocked with IT and HR, etc
  • Work closely with regional offices to establish annual goals and to drive accountability to these This involves establishing regular routine of business reviews and monitoring/supporting new business opportunities closely, as well as jointly visiting key distribution customers.
  • Monitor Channel Performance & Pipeline Growth via Salesforce to ensure longterm sustainable Track entries, major opportunities, signed deals etc to monitor progress and trends, taking action where required.
  • Review performance with clusters/ channels on a quarterly basis, providing detailed reports and metrics to highlight areas of success and/or areas for improvement.
  • Interface between RRG, Channel, Finance when there are maintenance contract queries or issues.
  • Updates cut dates, software releases and other IB details in remedy IB when a job cuts.
  • Develop a rapport with key decision makers within the channel network and manage additions/changes/amendments to partner agreements.
  • Create new rules of engagement and track.
  • Develop incentive programs.
  • Develop training programs in conjunction with the AE's and Marketing teams and act as the "conduit" for product launch.
  • Coordinate organization of events (regional events, customer.) with regional office, channel partner and Marketing team
  • Manage the partner portal where they find all relevant contractual, product, technical, etc Update on a weekly basis.

Candidacy Requirements:

  • Master's Degree
  • Marketing/Business Administration
  • 4 years of Sales, Business Administration, Marketing or Channel Partner Relationships experience required.
  • Knowledge on the Financial Tech Space
  • Highly skilled relationship and rapport building skills to assist and help drive program success.
  • Must have high degree of leadership and ability to influence crossfunctionally.
  • Exceptional verbal and written communication and interpersonal skills
  • Ability to lead consensus and alignment and resolve issues across departments (cross
- culturally) and organizations.

  • Team oriented spirit and ability to leverage field and corporate resources successfully.
  • Bilingual: English speaking; Malay/Mandarin/Cantonese would be appreciated
  • Travel required 20%.

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