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Team Lead Cs

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time



ROLE:
Team Lead CS - Native Japanese speaker

Location:
Bangkok, Thailand

HC: 6

Joining:

ASAP
Budget: 80, ,000 THB (No Language Allowance)

Education:
Bachelor's degree must

Shift: 24x7 Rotational Shift

Requirement:
*BPO, CS + TL Experience is required

Responsibilities:

  • Ability to Deep Dive on completed transactions that is being flagged with highrisk flag for
post manual review to evaluate it as potential fraud, and instantly share fraud trend to

fraud strategy team.

  • Strictly following chargeback operation standard SOP and
requirement to handle representment case.

  • Ability to guide the team on completing the chargeback cases within SLA/Preset time
given, ensuring all the represented documents are gathered correctly and match the

case with chargeback reason.

  • Provide mentorship, guidance, and career development to members of their team.
  • Lead a highperforming team through an exciting transition to build problem solving, critical
thinking, analytical and technical capabilities which will enable the department to develop

deeper, more scalable solutions.

  • Establish team goals and work with direct reports on strategies for executing, measuring
progress, and sharing results.

  • Deliver projects involving quantitative analysis, industry
research, and strategy development, working directly with global cross-functional teams

to problem solve analytical approaches and develop solutions.

  • Identify actionable insights, suggest recommendations, and influence team strategy
through effective communication.

Requirements:

  • Bachelor's degree
  • Minimum 23 years of people management experience as TL.
  • Excellent written and verbal communication skills in English and Japanese language
  • Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable
format.

  • Must be able to spot trends and tendencies with data and drives team to look for insights.
  • Strategic thinker with strong analytical and creative problemsolving skills
  • Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
  • Significant experience in a complex fast paced environment
  • Passion for ensuring an excellent user experience.

Job Types:
Full-time, Permanent

Salary:
RM12, RM12,500.00 per month

Application Question(s):

  • What nationality are you?
  • Willing to relocate to Bangkok, Thailand?