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Manager-claims
2 weeks ago
FIND YOUR 'BETTER' AT AIA
- We don't simply believe in being 'The Best'. We believe in better because there's no limit to how far 'better' can take us._
- We believe in empowering every one of our people to find their 'better' in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people including our own to live Healthier, Longer, Better Lives._
About the Role
Responsible for determining the validity and authorising settlement of individual life insurance claims
- Effectively handles and supervises team members in line with company policies and procedures, including those who are achieving personal work objectives and under performing.
- Lead employees to meet quality, turnaround time and efficiency benchmark.
- Assist in planning resources to support day to day business needs by forecasting volume and arranging overtime where required.
- Involved in staff recruitment, coaching, training including new employee onboarding and providing career development planning.
- Build a work culture that is consistent with the Company's mission and purpose with emphasis on AIA's Operating Philosophy.
- Actively involved in process improvement initiatives to improve efficiency and quality of claims delivery.
- Organize and implement team engagement activities to develop closer team spirit and build work life balance environment.
- Actively handles key employee retention and development.
- Performs other responsibilities and duties periodically assigned by immediate manager to meet business requirements.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
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