Claims Associate

1 week ago

Cyberjaya, Selangor, Malaysia AIA Full time
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

  • It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
  • And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._
Sound like you? Then read on.

About the Role


Assess general administrative tasks related to outpatients and inpatient hospitalization claims from Group policyholders utilizing Microsoft Excel/Macro VBA as per stipulated benchmarks and requirements.


  • Ensures payment journal and other required documentation are issued in an accurate and timely manner
  • Monitors the operation of journals and provides team lead with regular updates on the progress of journals preparation
  • Attend all direct followup claims from thirdparty administrators, hospitals or insurers within the agreed timeline.
  • Prepare and follow up medical questionnaire, medical reports and letters as and when required by claims assessors
  • Perform document verification and uploading of eBills files received from hospitals within agreed timeline
  • Handling payment request from internal and external escalation.
  • Meeting department and individual quality target, turnaround time and productivity benchmark.
  • Assist on general administrative or special tasks as and when required.
  • Assist team members within the team as and when required.

Requirements:

  • Bachelor's degree in Business Administration, Data Analytics or related field
  • Possesses knowledge or experience in Microsoft Excel/Macro VBA
  • Fresh graduates are welcome to apply
  • Excellent written and verbal English skills
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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