Desktop Support

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Total IT Global Full time
Desktop Technician will provide day to day local

Required Technical Skills:

-
Ticketing Systems
ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Reimaging of Laptops, Bitlocker, Network Printers, Networking ,
Installations & Troubleshooting.
Experience in MAC.

Functions include:

  • Windows 710, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticketing systems.
  • Excellent communication relationshipbuilding and internal customer service skills
  • Willing to work offhours and weekends when required for projects or emergency support.
  • Provide first/Second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
  • Provide L1/L2 support to non‐network attached printers.

Job Types:
Full-time, Contract

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Experience:

- desktop support: 3 years (required)

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