L2 Desktop Support

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time
**Position:

  • L2 Desktop Support**
    Duration: 1 year contract

Working days: 2 days a week

Salary:
RM400 per day
: RM3200 per month****Job Responsibilities:
- *
  • Level 2 end user support which include diagnosing, identifying, resolving end user reported IT equipment issues
  • Replacement of hardware parts to resolve issues
  • Effective escalation of complex issues to next level for assistance in a timely manner
  • Provide accurate and timely documentation in IT Service Management Tool.
  • Perform IMACD service requests (install, move, add, change & decommission) of IT equipment and basic software.
  • Proactive update and follow up to end users
  • Coordination and liaison with customer or other support teams
  • Focus on SLA and resolution process
  • Maintain a high level of customer satisfaction
  • Guide end user on required applicable tasks
  • Timely status updates to close open work orders
  • Administrative tasks when required
  • Other ad hoc task as assigned

Job Requirements:

  • Diploma / Degree in IT or higher qualification.
  • Computer troubleshooting
  • Handling Different PC Operating Systems (Windows 7/8 and 10)
  • Performing Hardware Installation
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
Advanced technical abilities including solid troubleshooting skills

Job Type:
Contract

Contract length: 12 months

Salary:
RM3,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

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