Technical Support L2
2 weeks ago
Responsibilities:
- Handling customer calls with English and Mandarin clients
- Working in virtual teams distributed globally.
- Working with desperate and demanding client groups.
- Providing technical support on windows/ Linux based env.
Requirements:
- Mandarin language proficiency mandatory.
- Experience of Managed File Transfer products (Connect: Direct, Sterling B2B integrator, Sterling File Gateway, etc).
- Experience in cloud technology /Kubernetes /OCP.
- Hands on experience in transmissions protocols (sFTP, C: D etc ).
- Good understanding of the Secure plus protocols (TLS /SSL etc).
- Hands on administration experience of Windows and Unix, operating systems.
- Windows/Unix scripting experience and XML coding.
- Unix/Windows Connect Direct support experience.
- Flexible to support extended/ out of working hours on call during Sev1 issues/ critical situations.
Experience: 6 + years.
Support Level:
Tier 2 (L2/L3)
Job Type:
Renewal Contract
Pay:
Up to RM700.00 per day
Job Types:
Full-time, Contract
Contract length: 12 months
Pay:
Up to RM14,000.00 per month
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your expected salary?
- How long is your notice period?
Education:
- Diploma/Advanced Diploma (preferred)
Experience:
Technical Support: 6 years (preferred)
- Kubernetes: 6 years (preferred)
- Windows and Unix, operating systems: 6 years (preferred)
- XML coding: 6 years (preferred)
- UNIX: 6 years (preferred)
Language:
- Japanese (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
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