L2 Technical Support

Responsibilities For L2 Technical Support: Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the lifecycle of help desk incidents. Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3...

Responsibilities: Handling customer calls with English and Mandarin clients Working in virtual teams distributed globally. Working with desperate and demanding client groups. Providing technical support on windows/ Linux based env.Requirements: Mandarin language proficiency mandatory. Experience of Managed File Transfer products (Connect: Direct, Sterling...

Provide L2 support to resolve any system-related issues. Manages all assigned Incident & Change Requests and deliver according to the target resolution timeprovides its IT services and solutions with the highest quality and service excellence, which have been the key differentiator among its peers.Diploma / Advanced Diploma / Higher Graduate Diploma / DVM /...

Requirements- Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome:Must be graduate from IT or Computer Science Must have IT background Need to have eagerness to learn and perform with commitmentJunior L2 Production Support Experience in programming languages such as JAVA/J2EE. Experience in Unix commands, SQL queries...

Kindly refer below:Position: L2 IT Onsite SupportContract: Part-time - Work only 2 times per weekLocation: Malaysia Kuala Lumpur - TSLAW Tower, No. 39, Jalan Kamuning, Pinggiran TRXPart-time - Work only 2 times per week (Monday and Tuesday 9am to 6pm)Salary: RM450/dayEssential Responsibilities and Duties: Provides secondline investigation and diagnosis....

**Position: L2 Desktop Support**Duration: 1 year contractWorking days: 2 days a weekSalary: RM400 per day: RM3200 per month****Job Responsibilities: - * Level 2 end user support which include diagnosing, identifying, resolving end user reported IT equipment issues Replacement of hardware parts to resolve issues Effective escalation of complex issues to next...

Job Highlights Unique Opportunity for Career & Self Development Young & Energetic Culture Dental, Optical, Staff Insurance, training, Birthday gift, etcHighly Desired skills: Minimum 4 years of working experience in cyber security, computer operations and data network support or maintenance Working knowledge of cyber security frameworks, compliance, and...

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2 Production Support Specialist (Contact Centre Applications) to join our team in Kuala Lumpur, Wilayah Persekutuan...

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2 Production Support Specialist (Contact Centre Applications) to join our team in Kuala Lumpur, Wilayah Persekutuan...

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2 Production Support Specialist (Contact Centre Applications) to join our team in Kuala Lumpur, Wilayah Persekutuan...

Title: Technical Support EngineerMandatory Skills: Handson experience with Cisco networking technologies such as IOS-XR Router, IOS-XE, and Cisco routing products (ASR 9K, ASR9xx, NCS). Proficiency in industrystandard routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, and basics of multicast. Experience with collaboration tools such...

Basic InfomationDepartment:Alibaba GroupDegree:BachelorWork Experience:5 year 1. As an L2 support expert in the networking field of cloud product technology, provide expert service support for cloud products to customers, responsible for quickly identifying and analyzing solutions to escalation issues. 2. Coordinate with the development team to drive bug...

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2/L3 Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia...

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2/L3 Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia...

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2/L3 Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia...

**Job Title: Global Technical Support Expert (database field) Kuala Lumpur***Job Num: 27803Job Category: Devops/Cloud***Job Location:City: Kuala LumpurState: NoneCountry: MalaysiaPostal Code:Overview:******Responsibilities: As an L2 support expert in the database field of cloud product technology, provide expert service support for cloud products to...

Job Title: Global Technical Support Expert (Networking field) -Kuala LumpurJob Num: 27801Job Category: IT Infrastructure/Networking***Job Location:City: Kuala LumpurState: NoneCountry: MalaysiaPostal Code:Overview:******Responsibilities: As an L2 support expert in the networking field of cloud product technology, provide expert service support for cloud...

Job Description (JD)Key Skills / Knowledge and Behaviors (if applicable)Application Services To perform L1/L2 problem investigation problem identification, root cause analysis, solution definition, SIT/UAT and implementation. To thoroughly understand the system design, user requirement and provide impact analysis feedback for any potential system change...

Basic InfomationDepartment:Alibaba GroupDegree:BachelorWork Experience:5 year 1. As an L2 support expert in the database field of cloud product technology, provide expert service support for cloud products to customers, responsible for quickly identifying and analyzing solutions to escalation issues. 2. Coordinate with the development team to drive bug fixes...

about the companyWe are partnering with world top producer of consumable products ranging from nutritional supplements, dairy related foods and others. They have been in the market for more than 100 years now, serving to more than 100 markets globally. With revenue of more than USD 30 billion and employs 100,000 employees globally, surely something you want...