Technical Support L2

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Consulting Management Sdn Bhd Full time

Job Highlights

  • Unique Opportunity for Career & Self Development
  • Young & Energetic Culture
  • Dental, Optical, Staff Insurance, training, Birthday gift, etc

Highly Desired skills:

  • Minimum 4 years of working experience in cyber security, computer operations and data network support or maintenance
  • Working knowledge of cyber security frameworks, compliance, and regulations (e.g., GDPR, NIST, ISO, etc.)
  • Preferred certifications include

Microsoft Certified:
Azure Administrator Associate/Security Administrator Associate, Certified Information Systems Security Professional (CISSP), CompTIA Security+/ CySA+, Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEH)

Nice to Have skills:

  • Experience in:
  • Windows servers and clients, Hyper-V, Office365, Active Directory & GPO
  • Cloud IaaS/SaaS platforms such as Microsoft Azure and AWS
  • Networking technologies such as DNS, DHCP, FTPS, VLAN, WAN
  • Firewall, WAF, Azure NSG, web proxy, WAN optimizer, load balancer
  • Endpoint protection, EDR, Threat Intelligence, SIEM
  • IAM, SSO, PAM, DLP and DRM
Responsibility

  • Provide technical support and maintenance for (Desktops, Laptop, Windows, macOS, Printers, Conference systems, Firewall, Internet, AP, Wi-Fi, Switches, CCTV, Door access, E-mail, Anti-virus, Networks, Security Monitoring tools etc.)
  • Setting up new users' accounts (Microsoft 365, Teams, SharePoint, AD, VPN, etc.) and computers with appropriate software and access according to request.
  • Provide onboarding and offboarding processes (IT equipment, Process and Walkthrough) to improve end-user experience.
  • Identify computer or IT equipment needs (Create and submit the budget, Evaluate, and select suppliers, and Purchase orders).
  • Manage IT assets (Receiving, Storing, Tracking, Disposal, and Filing).
  • Develop, enhance, and enforce the Company IT security policies and procedures.
  • Assist in developing holistic security measures to protect in-house and customer Cloud hosting environments.
  • Review organization regulatory / security compliance requirements and implement changes to close the gap.
  • Oversee user identity and access management, and detect unauthorized access and permissions abused by authorized users.
  • Planning and coordinating with the relevant department for infrastructure (Network and Window) periodic maintenance.
  • Required standby support after office hours and work on weekends during periodic maintenance.
  • Responsible for new office setup (Equipment and Network setup) and performing preventive maintenance and calibration.
  • Create user guidelines (SOP) for frequent problems occurred.
  • Review and provide expertise on technical support-related processes and documentation for continuous improvement.
  • Provide oversight, coaching, and guidance to junior IT Support.
  • Ad hoc tasks assigned by the Superior or HOD.

Salary:
RM3, RM6,000.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Monday to Friday
  • On call

Supplemental pay types:

  • Yearly bonus

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