Service Ambassadors

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia CBRE Full time

Service Ambassadors

Job ID

Posted

  • 08May2024
    Service line
  • GWS Segment
    Role type
  • Fulltime
    Areas of Interest
Building Management, Customer Service, Facilities Management, Property Management

Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

Job Details:

  • Location: Midvalley, Kuala Lumpur
  • Working Hour: Monday to Friday, 8.30 am to 5.

30 pm
About the Role:


As a Service Ambassadors, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

  • First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
  • Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to varioussized groups.
  • Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
  • Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
  • Resolve inquiries or complaints from employees, guests, and coworkers. Provide solutions in a professional customer servicedriven manner.
  • Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
  • Review customized client materials to ensure they follow brand guidelines.
  • Follow propertyspecific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
  • Deliver new hire orientation, training, and coaching. Create presentations and speak to varioussized groups.
  • Follow specific directions as given by the manager and work under mínimal supervision.
  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
  • Impact own team and other teams whose work activities are closely related.
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.
  • Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You'll Need:

  • High School Diploma or GED with 34 years of jobrelated experience.
  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
  • Indepth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Advanced organizational skills with an inquisitive mindset.

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