Customer Service Representative

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia JP Caliber Full time
We are rated among the top companies in Malaysia with a long-term AAA rating from Ratings Agency of Malaysia. We have over seven decades of presence in the country, and operate 55 branches nationwide.

We are a leading company in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe, and North America.


Responsibilities:

  • Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
  • Assist immediate manager with team motivation and performance monitoring
  • Mentor associates to improve individual performance
  • Consistently achieve individual and team performance targets under little to no direct supervision
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behaviour from all our employees and it will be measured by specific metrics.

Qualifications:

  • 3 months of contract (possible to convert to permanent if very qualified/good)
  • MUST be immediately available and able to start on 4th September 202
  • On boarding date: 4th September
  • Non negotiable
  • Good communication skills
  • Interview: 1 round only (virtual 15 minutes) (to assess if can speak, decent). Will be interviewed by 2 people/interviewers.

Additional Information:

  • Working arrangement: Shift basis (8am to 5pm, latest shift is 11am to 8pm)
  • Working location: UOB branch in Jalan Raja Laut
  • Training provided at the UOB branch in Plaza 1, KL that is located next to the branch at Jalan Raja Laut.
  • Very supportive team and supervisors who will help to manage/handle difficult calls with clients.
  • Flow of hiring process : (CV sent background check interview release of offer letter).

Job Types:
Contract, Fresh graduate

Contract length: 3 months

Salary:
From RM2,500.00 per month

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Retention bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 08/30/2023

Expected Start Date: 09/04/2023

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