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Customer Service Representative

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

THE OPPORTUNITY


Our partner, a fast-growing Australian end-to-end payments and rewards solution that is tailored to the needs of business owners, is looking to expand its team and hire for Customer Service Representative The team is on a mission to build innovative technology that empowers Australian business owners to make payments more rewarding.


As the Customer Service Representative, your role entails ensuring top-notch customer support, overseeing customer satisfaction, and creating an extraordinary customer journey.

You will be directly reporting to the Head of Sales in Australia.

KEY RESPONSIBILITIES

  • Identify customer needs and help customers use specific features
  • Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Product, Sales and Marketing teams

SKILLS, EXPERIENCE & QUALIFICATION

  • Bachelor's degree or equivalent
  • With at least 2 years of experience as a Customer Support Specialist or similar CS role
  • Excellent communication skills both oral & written
  • Familiarity with Financial/Banking industry is a plus
  • Experience using Salesforce, Genesys, Xero software is ideal
  • Patience when handling tough cases
  • Friendly and calm demeanor
  • Multitasking and problemsolving abilities

ASW OFFERS

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
  • Industry and rolerelated training.
  • Ongoing career opportunities.
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