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Contract customer service associate

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopback-2 Full time
Customer Service Representative Customer Service Representative

Join our team as a Customer Service Representative and embark on a rewarding career in customer-centric service. As a key member of our local operations team, you will be responsible for delivering exceptional service to our customers.

Key Responsibilities:
  • Manage our onsite feedback form to ensure prompt and effective response to customer queries.
  • Listen to customer feedback, process information, and provide a best-response in line with our team's business objectives.
  • Assist the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.
Essential Qualifications:

• Fresh graduates welcome to apply

• Excellent verbal and written communication skills in both English and Thai

• Prior experience with customer service/support services is a plus

• Professional working proficiency in both reading and writing Thai and English

What We're Looking For:
  • A customer-centric attitude with a passion for delivering exceptional service
  • A strong will to learn and adapt to rapidly changing environments
About the Role:

This is a 6-month contractual role, with the possibility of renewal or permanent conversion based on performance.