Customer Service Representative

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time
Job Overview

We are seeking a highly skilled Customer Service Executive to join our team at Agensi Pekerjaan Great Pyramid Sdn Bhd. As a key member of our customer service operations, you will be responsible for delivering exceptional service to our clients and ensuring their satisfaction with our solutions.

Key Responsibilities
  1. Respond to customer inquiries via various channels, providing timely and accurate information on topics such as visa applications, onboarding and offboarding processes, reimbursement procedures, and local employment policies.
  2. Collaborate with internal teams to resolve customer issues, ensuring seamless service delivery and customer satisfaction.
  3. Accurately record and track cases to achieve relevant service performance metrics, driving continuous improvement in service efficiency and convenience.
  4. Provide high-quality service to recruit, maintain, and manage customers, driving sales and service goals.
  5. Adhere to global guidelines and service processes, identifying opportunities for improvement and implementing changes to enhance service delivery.
Requirements
  1. Bachelor's degree or above, with 1-2 years of customer service experience.
  2. Proficiency in both Chinese and English (written and spoken).
  3. Strong MS Office skills, including Word, Excel, PowerPoint, and Outlook.
  4. Customer-oriented mindset and excellent execution capabilities.
  5. Strong multitasking abilities and self-learning capability.


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