Customer Service Representative
1 week ago
At Hunters International Sdn Bhd, we are seeking a highly skilled Customer Service Representative to join our team. As a bilingual support consultant, you will be responsible for providing exceptional customer service to clients via phone calls.
Key Responsibilities:
- Deliver excellent customer support and services, always offering patient assistance.
- Respond to customer inquiries over knowledge acquired through training, including client product, continuous improvement, and refresher courses.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster, including weekends, public holidays, split shifts, and rest days due to business requirements.
- Adhere to call flow procedures and processes, as well as quality assurance requirements.
- Abide by de-escalation processes that involve dissatisfied customers.
Requirements:
- Minimum 6 months of relevant working experience in voice channel support in customer services.
- Bachelor's degree is required.
- Strong communication skills in oral and written, with the ability to deliver active listening and articulate step-by-step problem-solving.
- Proficient in Russian and English is a must.
- Ability to perform duties in a professional manner.
- Willingness to offer help needed to customers and peers with respect.
- Being attentive during training and call handling.
- Equipped with negotiation skills and able to handle difficult customers over the phone.
- Proficient in general computer knowledge and skills.
- Quickly adapt to corporate environment and culture, reading emails, acknowledging updates, and being responsive.
- Always acknowledge and deliver responses to team leaders or supervisors.
- Flexible and quickly adapt to new processes and information changes.
- Discipline, maturity, positive thinking, friendly personality, and willingness to offer help.
Working Conditions:
April to September: Monday to Friday, 8am to 8pm EST (weekdays only).
October to March: Monday to Sunday, 9am to 9pm EST (due to daylight saving) + weekends.
Working Roster: 5 days per week, each shift is 9 hours in duration, including a 1-hour lunch break and 15-minute short breaks twice.
Work Location: KL Sentral (Fully in Office).
Remuneration: Total package up to MYR 8,000.
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