Customer service representative
1 month ago
Seeking a customer service representative with excellent communication skills to provide support to clients via phone, chat, and email.
Teleperformance Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia, with a strong focus on customer satisfaction.
Responsibilities include:
- Answer customer inquiries and provide solutions to their concerns
- Log customer interactions in our system for proper documentation
- Follow up with customers as needed
- Participate in team meetings and contribute to team performance improvement
- Collaborate with direct manager to improve individual performance
Requirements include:
- Bachelor's degree or Diploma in any discipline
- Proficiency in reading, writing, and speaking English
- At least 1 year of working experience in customer service or BPO
- Availability to work in rotational shifts, PH, and weekends
Applicants will be required to provide information about their qualifications, experience, and availability to work in Malaysia.
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