Customer service representative

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time

Seeking a customer service representative with excellent communication skills to provide support to clients via phone, chat, and email.

Teleperformance Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia, with a strong focus on customer satisfaction.

Responsibilities include:

  • Answer customer inquiries and provide solutions to their concerns
  • Log customer interactions in our system for proper documentation
  • Follow up with customers as needed
  • Participate in team meetings and contribute to team performance improvement
  • Collaborate with direct manager to improve individual performance

Requirements include:

  • Bachelor's degree or Diploma in any discipline
  • Proficiency in reading, writing, and speaking English
  • At least 1 year of working experience in customer service or BPO
  • Availability to work in rotational shifts, PH, and weekends

Applicants will be required to provide information about their qualifications, experience, and availability to work in Malaysia.



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