Customer Service Representative
4 weeks ago
We are a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.
As a Customer Service Specialist at SummitNext Technologies Sdn. Bhd., you will be responsible for handling customer inquiries and resolving issues through various channels.
Key Responsibilities:
- Handling customer inquiries and resolving issues through various channels (phone, email, chat, in-person) to address inquiries, complaints, or requests.
- Offering and providing accurate information to customers, including product features, pricing, availability, and usage guidelines.
- Responsible for managing customer accounts, updating information and handling account-related queries or modifications.
- Maintain accurate records of customer interactions, transactions, complaints and resolutions for future reference and analysis.
Requirements:
- Diploma or above in any field.
- Preferable to have a minimum of 1 years experience in Customer Service-related areas.
- Working experience in the call centre or automotive preferred.
- A quick and willing learner that can master all details of our product and call taking techniques.
- Customer-centric / Strong customer service mindset.
Working Hours:
- 5 days a week, rotational shift
Compensation:
- Basic RM3000
- KPI allowance up to RM300
Benefits:
- EPF, Socso
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development
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