Customer Service Representative

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

We are a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.

As a Customer Service Specialist at SummitNext Technologies Sdn. Bhd., you will be responsible for handling customer inquiries and resolving issues through various channels.

Key Responsibilities:

  • Handling customer inquiries and resolving issues through various channels (phone, email, chat, in-person) to address inquiries, complaints, or requests.
  • Offering and providing accurate information to customers, including product features, pricing, availability, and usage guidelines.
  • Responsible for managing customer accounts, updating information and handling account-related queries or modifications.
  • Maintain accurate records of customer interactions, transactions, complaints and resolutions for future reference and analysis.

Requirements:

  • Diploma or above in any field.
  • Preferable to have a minimum of 1 years experience in Customer Service-related areas.
  • Working experience in the call centre or automotive preferred.
  • A quick and willing learner that can master all details of our product and call taking techniques.
  • Customer-centric / Strong customer service mindset.

Working Hours:

  • 5 days a week, rotational shift

Compensation:

  • Basic RM3000
  • KPI allowance up to RM300

Benefits:

  • EPF, Socso
  • Maternity leave
  • Annual Leave, Maternity Leave, Parental Leave, etc
  • Opportunities for promotion
  • Professional development


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