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Customer Service Representative

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time
{"title": "Customer Service Representative", "content": "Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Hunters International Sdn Bhd. As a bilingual Customer Support Consultant, you will provide exceptional customer service to clients via phone calls, ensuring a positive experience for our valued customers.

Key Responsibilities:

  • Deliver excellent customer support and services, always offering patient assistance.
  • Respond to customer inquiries over knowledge acquired through training, including client product, continuous improvement, and refresher courses.
  • Meet and exceed all key performance indicators set by the company and the client.
  • Adhere to given works roster, including weekends, public holidays, split off, and rest days due to business requirements.
  • Adhere to Call flow procedure and Processes, as well as requirements of Quality Assurance.
  • Abide by De-escalation processes that involve dissatisfied customers.

Requirements:

  • Minimum 6 months relevant working experience in voice channel support in customer services.
  • Bachelor's degree is required.
  • Strong communication skills in oral and written, with active listening and the ability to articulate step-by-step problem-solving.
  • Proficient in Russian and English is a must.
  • Always perform duties in a professional manner.
  • To demonstrate willingness and effort to offer help needed to customers and peers with respect.
  • Being attentive during training and call handling.
  • Equipped with negotiation skills and able to handle difficult customers over the phone.
  • Proficient in general computer knowledge and skills.
  • Quickly adapt to corporate environment and culture, reading email, acknowledging updates, and being responsive.
  • Always acknowledge and deliver response to Team leader or supervisor.
  • Flexible and quickly adapt to new processes and information changes.
  • Discipline, mature, positive thinking, friendly personality, and willing to offer help.

Shift Timing:

April to September: Monday to Friday, 8am to 8pm EST (weekdays only).

October to March: Monday to Sunday, 9am to 9pm EST (due to daylight saving) + weekends.

Working Roster:

5 days per week, each shift is 9 hours duration, including 1-hour lunch break and 15-minute short break.

Work Location:

KL Sentral (Fully in Office).

Remuneration:

Total Package up to MYR 8,000.

Consultant in Charge:

Angel Chok | |

RM7700 + KPI - up to RM300 + night shift allowance.

", "shift_timing": "April to September: Monday to Friday, 8am to 8pm EST (weekdays only). October to March: Monday to Sunday, 9am to 9pm EST (due to daylight saving) + weekends.", "working_roster": "5 days per week, each shift is 9 hours duration, including 1-hour lunch break and 15-minute short break.", "work_location": "KL Sentral (Fully in Office)", "remuneration": "Total Package up to MYR 8,000", "consultant_in_charge": "Angel Chok | |"}