Customer Service Representative

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time
Job Title: Call Center Sales Agent

At SummitNext Technologies Sdn Bhd, we are seeking a highly skilled and motivated Call Center Sales Agent to join our team. As a Call Center Sales Agent, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client CRM accounts, providing updates and information
  • Collaborate with other departments in case of cross-department issue
  • Be a reliable source of information for the customers and soon-to-be customers
  • Lead the customers to start their journey in the forex systems
Requirements:
  • At least 2 years of proven related experience (call center sales agent/BDO) within the Forex industry, financial or telecommunication services
  • At least 1 year working experience in Sales area
  • English level proficiency B1
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Strong communication, both written and verbal
  • Great active listening skills
  • A patient and empathetic attitude
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills
  • Ability to speak Malay
  • Willingness to work on weekends and public holidays
  • Willingness to work on shift hours


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