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Customer Service Representative

2 months ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time
Job Summary:

We are seeking a dedicated professional to join our dynamic team at Agensi Pekerjaan Job Expert Sdn Bhd as a Customer Support Specialist. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.


Key Responsibilities:
  • Respond to customer inquiries and provide support on product features and resolving technical or service issues.
  • Accurately document customer interactions and follow up on any pending cases.
  • Collaborate with internal teams to resolve customer issues.
  • Ensure timely response and resolution within Service Level Agreements.
  • Escalate complex cases to appropriate departments when necessary.
  • Participate in continuous improvement initiatives for customer service processes
Requirements:
  • Language Proficiency: Native or fluent in Arabic or Indonesian and a strong command of English.
  • Experience: At least 1 year of customer service support experience, preferably in a Business Process Outsourcing (BPO) or similar environment.
  • Excellent communication and problem-solving skills.
  • Strong attention to detail and a customer-focused mindset.
  • Flexibility to work in rotating shifts, including weekends and public holidays.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.