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Customer Service Representative
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Customer service representative
2 months ago
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our call center team.
As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency.
Your role is crucial in ensuring our customers receive the best possible service experience.Key Responsibilities:
Handle inbound calls and emails, providing prompt and courteous responses to customer inquiries. Provide accurate information about products and services. Resolve customer issues and complaints with patience and professionalism. Document all customer interactions and maintain accurate records. Collaborate with team members and other departments to resolve complex issues. Follow up with customers to ensure their concerns are resolved satisfactorily. Stay updated on company products, services, and policies to provide informed assistance.
Job Requirements:
Must possess at least a Diploma or a recognised degree in a relevant field. Minimum 1-2 years relevant working experience in a Contact/Call Centre or Customer Service environment. A positive, service-oriented, and professional attitude towards customers. A go-getter attitude who is always thinking outside the box. Excellent analytical and problem-solving skills are a must. Result-driven and able to adhere to tight timelines. Must have excellent verbal and writing skills in both English and Mandarin. An added advantage if the candidate is additionally fluent in other languages/dialects (e.g., Tamil, Cantonese). Proficiency in Microsoft applications, especially Excel and Power Point. Able to work under minimal supervision and able to multi-task.#J-18808-Ljbffr
