Sales and Customer Service Representative

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Syarikat Perniagaan Leko Sdn. Bhd. Full time
Job Summary

We are seeking a highly motivated and organized Sales and Customer Service Representative to join our team at Syarikat Perniagaan Leko Sdn. Bhd. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  1. Customer Service: Respond promptly to customer inquiries via WhatsApp, providing accurate information and resolving queries in a professional and friendly manner.
  2. Order Processing: Accurately process sales orders, ensuring all details are correct, and coordinate with relevant departments to ensure timely fulfillment.
  3. Quotation Preparation: Prepare and send accurate quotations based on customer requests and company pricing policies, following up to secure orders and close sales.
  4. Inventory Management: Assist in monitoring stock levels to ensure product availability for customer orders, informing customers promptly of any stock shortages or backorders.
  5. Reporting and Updates: Prepare daily/weekly sales reports, summarizing orders processed, revenue generated, and any key trends observed, updating the sales team or management on progress and customer feedback.
  6. Administrative Tasks: Support general administrative functions such as data entry, filing, and assisting other departments when necessary, maintaining a clean and organized office environment.
Requirements
  1. Educational Background: Minimum Sijil Pelajaran Malaysia (SPM) or equivalent, with a diploma or higher qualification in Business Administration, Sales, Marketing, or a related field being an added advantage.
  2. Experience: At least 1-2 years of experience in a sales or administrative role, with experience in customer service, order processing, and handling quotations being beneficial.
  3. Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and other office-related software, with familiarity with AUTOCOUNT SYSTEM being a plus, and able to handle WhatsApp Business for customer inquiries professionally.
  4. Communication Skills: Good written and verbal communication skills in English and Malay, with strong customer service skills and the ability to handle inquiries, requests, and complaints in a friendly and professional manner.
  5. Organizational Skills: Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines efficiently, and attention to detail in preparing and checking documents.
  6. Teamwork and Multitasking: Ability to work collaboratively in a team environment and provide support across different departments when needed, with multitasking capabilities to manage sales, administrative duties, and customer relations simultaneously.
  7. Problem Solving: Strong problem-solving skills to handle customer queries, complaints, or order discrepancies effectively.
  8. Attitude and Professionalism: Positive attitude, friendly demeanor, and willingness to go the extra mile to ensure customer satisfaction, with professionalism in handling confidential information.
  9. Adaptability: Ability to adapt to changes in processes and technology, with a willingness to learn new software or systems.
  10. Availability: Willingness to work from Monday to Saturday, 9:00 AM to 5:30 PM, with eleven Saturdays off each year, and no overtime typically required.
Benefits
  1. EPF, EIS, and Socso: Eligible for employee benefits, including EPF, EIS, and Socso.
  2. Attendance Allowance: Receive attendance allowance for regular attendance.
  3. Performance Allowance: Eligible for performance allowance based on individual performance.
  4. Bonus: Eligible for bonus based on company performance.
  5. Medical Claim: Eligible for medical claim benefits.
  6. Uniforms: Provided with uniforms after confirmation.

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