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Duty Manager(Front Office)

3 months ago

George Town, Penang, Malaysia M SUMMIT SDN BHD Full time
Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service

  • Ensure correct communication between Front Office and other internal departments
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Assist Front Office management in the training and development of the team
  • Assist Front Office management in reaching key KPI index such as guest satisfaction, upselling results and guest personalization.
  • Liaise with the Front Office Manager to establish, review, and monitor standards within each section of the department.
  • Organize effectively and efficiently the Front Office operations according to policies and procedures

Job Requirements:

  • Diploma, Advanced/Higher/Graduate Diploma.
  • 23 years as a front office supervisor or Assistant Manager.

Job Types:
Full-time, Permanent

Salary:
RM1, RM4,041.71 per month

Benefits:

  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift

Ability to Commute:

  • George Town (required)

Ability to Relocate:

  • George Town: Relocate before starting work (required)