Hotel Manager

1 week ago

Genting Highlands, Pahang, Malaysia Hotel Gotong Jaya Full time

Responsibilities:

  • Supervise all aspects of hotel operations including front desk, housekeeping, maintenance, and food and beverage services.
  • Monitor employee performance and conduct regular evaluations to help improve customer service.
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
  • Collect payments and maintain records of budgets, funds and expenses.
  • Welcome and register guests upon arrival.
  • Resolve issues regarding hotel services, amenities, and policies.
  • Complete and maintain any incident reports, daily activity reports, or other reports requested by the Management.
  • Delegate responsibilities to staff to optimize productivity and efficiency.
  • Develop knowledge, skills, and abilities of staff.
  • Develop and implement effective marketing strategies to promote the hotel's services and amenities.
  • Coordinate with external parties including suppliers, travel agencies, and event/conference planners.
  • Inspect facilities regularly and enforce strict compliance with health and safety regulations.
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Partaking in financial activities including establishing room rates, setting budgets and assigning funds to departments.
  • Ensure safety and adherence to rules and regulations.
  • Develop and execute marketing strategies for promoting the hotel's convention hall, including planning and implementation of marketing campaigns to attract clients and increase bookings.
  • Any other duties as and when assigned from time to time by the superior/management

Requirements:

  • At least a Diploma in Business Administration, Hospitality Management or relevant field.
  • Proven experience as a Hotel Manager or relevant role.
  • Fluent in both Mandarin and English languages.
  • Indepth knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
  • Excellent knowledge of MS Office.
  • Able to work on tight deadline.
  • Proven leadership in a hospitality environment, with a track record of effectively managing teams and fostering a positive work culture.
  • Able to work efficiently and swiftly to meet demands of fastpaced hospitality environment.
  • Excellent communication and customer service with the ability to interact professionally with colleagues, superiors, guests, staff, and stakeholders from diverse background.
  • Commitment to maintain a safe, clean, and welcoming environment for guests and staff.
  • Detailoriented with excellent organizational and time management skills.
  • Able to work flexible hours, including nights, weekends, and holidays, as needed.
  • Able to multitask and work under pressure.

Job Types:
Full-time, Permanent, Fresh graduate

Pay:
RM4, RM6,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Rotational shift
  • Weekend jobs

Ability to commute/relocate:

  • Genting Highlands: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • STM/STPM (required)

Experience:

  • Hotel Manager / Duty manager: 1 year (required)
Hotel Manager: 1 year (preferred)

Language:

  • Mandarin (required)

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