Hotel Front Desk Receptionist

1 week ago


Genting Highlands, Pahang, Malaysia MLDC Berhad Full time

Responsibilities

  • Provide a welcoming and efficient checkin/checkout experience, ensuring high guest satisfaction.
  • Collect payments and deposits, maintaining professionalism and cleanliness in the reception area.
  • Manage reservations from diverse channels (OTA, Phone, Walkins, Website).
  • Collaborate with the housekeeping supervisor for optimal room allocation and special arrangements.
  • Address guest complaints promptly and professionally.
  • Facilitate the collection of guest feedback for continuous improvement.
  • Provide detailed information about the hotel, room options, rates, amenities, and activities.
  • Conduct night audits and generate management reports.
  • Perform ad hoc tasks as required, demonstrating adaptability and a proactive approach to responsibilities.

Requirements:

  • Able to work shifts and on public holidays, 6 days a week.
  • Team player with a pleasant personality.
  • Can communicate well in English and Bahasa Malaysia (verbally).

Benefits

  • Employee equity
  • Commission and bonus
  • Regular team activities
  • Personal leave
  • Open culture
  • Medical Benefit
  • Dental & Optical Benefit
  • Health Screening Subsidy
  • Gym Membership Subsidy
  • Team Building Subsidy
  • Complimentary Hotel Stay

Job Types:
Full-time, Permanent, Fresh graduate

Salary:
RM1, RM2,000.00 per month

Benefits:

  • Free parking
  • Gym membership
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus
Expected Start Date: 05/01/2024
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