Front Office Manager

2 weeks ago


Cameron Highlands, Malaysia ZENITH HOTEL CAMERON & ZENITH SUITES Full time

To provide overall management support throughout the hotel at all times, monitoring guest satisfaction, security, and employee’s activities. Responsible for the general administration and profitability of the Front Office Department including Front Desk, Concierge, Telephone Transportation and Reservations.

**Responsibilities**:

- Supervise front desk staff, including reservations, receptionists and concierge, to ensure smooth operations and exceptional service delivery.
- Maintain accurate records of guest interactions, transactions, and complaints for reporting and analysis purposes.
- Develop and implement standard operating procedures (SOPs) for front office activities, including check-in/check-out procedures, guest services, and reservations.
- Monitor and manage room inventory, reservations, and occupancy rates to maximize revenue and occupancy levels.
- Foster a positive work environment, providing training, coaching, and support to front office staff.
- Handle guest complaints and inquiries promptly and effectively, resolve issues to the satisfaction of guests.
- Collaborate with other departments, such as housekeeping and maintenance, to address guest needs and maintain facilities.
- In charge of Department's budget, CAPEX, forecasting expenses etc..

**Salary**: RM4,500.00 - RM6,000.00 per month

**Benefits**:

- Free parking
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Holidays

Ability to commute/relocate:

- Cameron Highlands: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front Office Manager: 5 years (required)

**Language**:

- English (required)
- Bahasa (required)

Expected Start Date: 03/26/2024



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