Front Office

2 weeks ago


Cameron Highlands, Malaysia Stellar Eco Venture Sdn bhd Full time

About Us:

Zen Glamping Resort, nestled in the serene Cameron Highlands, is a newly opened luxury retreat offering guests a unique and tranquil escape.

Our resort combines the beauty of nature with high-end amenities and impeccable service, creating an unforgettable glamping experience.

Job Overview:
We are looking for a friendly and professional Front Office Executive to join our team.

As the first point of contact for our guests, you will play a crucial role in ensuring a warm and welcoming atmosphere.

Your responsibilities will include managing reservations, providing information about the resort and the local area, and ensuring that our guests have a seamless and enjoyable stay.


Key Responsibilities:

  • Greet guests with a warm and welcoming demeanor.
  • Manage checkins and checkouts efficiently.
  • Handle reservations, cancellations, and modifications.
  • Provide information about the resort, local attractions, and activities.
  • Address guest inquiries, requests, and complaints promptly and professionally.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready for new guests.
  • Process payments and manage billing inquiries.
  • Maintain a neat and organized front desk area.
  • Assist in organizing events and activities for guests.
  • Perform other administrative tasks as needed.

Qualifications:

  • Previous experience in a front office or customer service role, preferably in the hospitality industry.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in using reservation and front desk management software.
  • Ability to handle stressful situations with poise and professionalism.
  • A friendly and approachable personality.
  • Flexibility to work shifts, including weekends and holidays.
  • Knowledge of the Cameron Highlands area is a plus.

What We Offer:

  • A beautiful and tranquil work environment.
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A supportive and friendly team.
  • Discounts on resort stays and amenities.

Job Types:
Full-time, Permanent

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Fixed shift

Supplemental pay types:

  • 13th month salary
  • Attendance bonus
  • Commission pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

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