Front Office

4 months ago


Cameron Highlands, Malaysia Stellar Eco Venture Sdn bhd Full time

**About Us**: Zen Glamping Resort, nestled in the serene Cameron Highlands, is a newly opened luxury retreat offering guests a unique and tranquil escape. Our resort combines the beauty of nature with high-end amenities and impeccable service, creating an unforgettable glamping experience.

**Job Overview**: We are looking for a friendly and professional Front Office Executive to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a warm and welcoming atmosphere. Your responsibilities will include managing reservations, providing information about the resort and the local area, and ensuring that our guests have a seamless and enjoyable stay.

**Key Responsibilities**:

- Greet guests with a warm and welcoming demeanor.
- Manage check-ins and check-outs efficiently.
- Handle reservations, cancellations, and modifications.
- Provide information about the resort, local attractions, and activities.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for new guests.
- Process payments and manage billing inquiries.
- Maintain a neat and organized front desk area.
- Assist in organizing events and activities for guests.
- Perform other administrative tasks as needed.

**Qualifications**:

- Previous experience in a front office or customer service role, preferably in the hospitality industry.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in using reservation and front desk management software.
- Ability to handle stressful situations with poise and professionalism.
- A friendly and approachable personality.
- Flexibility to work shifts, including weekends and holidays.
- Knowledge of the Cameron Highlands area is a plus.

**What We Offer**:

- A beautiful and tranquil work environment.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and friendly team.
- Discounts on resort stays and amenities.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Fixed shift

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus



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