Hotel Reservations Officer

5 months ago


Cameron Highlands, Malaysia ZENITH HOTEL CAMERON & ZENITH RESIDENCE Full time

**Officer - Hotel Reservation will be responsible for**:
1. Processing FIT reservation or group reservation by E-mail, telephone, fax, on-line, web side booking or central reservation system.

2. Processing FIT reservation or group reservation from the sales office, other hotel department & travel agent.

3. Familiar with the type of room available as well as their location and layout, the selling status, rates, and benefits of all packages plans.

4. Familiar with the credit policy of the hotel and how to code each reservation.

5. Creating and maintaining reservation records by date of arrival and alphabetical listing.

6. Determine room rates based on the selling tactics of the hotel.

7. Prepare letters of confirmation and communicating reservation information to the front desk.

8. Processing cancellations and modifications and promptly relays this information to the front desk

9. Process advance deposits or reservations.

10. Track future room availabilities on the basis of reservations.

11. Help to develop room revenue and occupancy forecast.

12. Prepare expected arrival list & LOU for front office use.

13. Assisting in preregistration activities when appropriate.

14. Monitoring advance deposit requirements.

15. Handling of daily correspondence. Responds to inquiry and make reservations as needed.

16. Open and close the room availability as and when required of hotel in all the OTA, Website booking as well as monitoring the room allotment on daily basis.

**Job Requirements**:

- Minimum Certificate, Diploma or Degree in Business Studies, Administration, Hotel Management or equivalent.
- Minimum one (1) year working experience in the related field in hospitality and/or hotel industry.
- Good communication skills in English and Bahasa Malaysia.
- Good planning, organizational skills & problem solving skills.
- Independent, pleasant, and professional personality.
- Strong eye for detail to ensure all data is entered correctly.
- Must be willing to work various shift hours, nights, weekends and public holidays.

**Salary**: RM1,500.00 - RM2,200.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Language**:

- English (required)

Ability to Commute:

- Cameron Highlands (preferred)

Ability to Relocate:

- Cameron Highlands: Relocate before starting work (required)


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