Reservation Agent

5 months ago

Cameron Highlands, Malaysia NOVA HIGHLANDS HOTEL Full time

Responsibilities:

- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.

Requirement:

- SPM/ STPM/ Diploma in tourism and hotel management or equivalent.
- Minimum 1 year of relevant work experience/ fresh graduate
- Competent in writing and speaking in English and Bahasa Malaysia.
- Available to work shifts, over weekends, and on public holidays.

**HOSTEL PROVIDED FOR SINGLE STAFF**

**Salary**: From RM1,500.00 per month

**Benefits**:

- Parental leave

Schedule:

- Day shift

**Education**:

- STM/STPM (preferred)

  • Hotel Reservations Officer

    5 months ago

    Cameron Highlands, Malaysia ZENITH HOTEL CAMERON & ZENITH RESIDENCE Full time

    **Officer - Hotel Reservation will be responsible for**: 1. Processing FIT reservation or group reservation by E-mail, telephone, fax, on-line, web side booking or central reservation system. 2. Processing FIT reservation or group reservation from the sales office, other hotel department & travel agent. 3. Familiar with the type of room available as well...

  • Pekerja Am

    7 months ago

    Cameron Highlands, Malaysia JASMINE HOTEL SDN.BHD. Full time

    Responsibilities for Front Desk Agent Check guests in and out of their rooms Answer any questions guests have Make recommendations for activities and restaurants Store any luggage guests have Answer the phone and direct the call Take reservations on the phone Arrange transportation for guests Maintain the record of guests that have checked in and...

  • Front Desk

    5 months ago

    Genting Highlands, Malaysia Reka Hotel Full time

    **JOB RESPONSIBILITIES**: - Welcome and greet guests with a smile upon guests’ arrival - Attend to customer/guest’s enquiry about our hotel, available rooms, rates and amenities etc. - Manage online and phone reservations - Register and perform check-in for guests and ensure proper room allocation - Ensure and maintain clear and accurate records such as...