Hotel Manager
5 months ago
**Job Title: Hotel Manager**
Remember those childhood games where you were the organizer, ensuring everything ran smoothly? Now imagine doing it in a place where every guest's smile is your winning trophy Hotel De'La Ferns in Cameron Highlands is on the lookout for a Hotel Manager to turn everyday operations into extraordinary experiences. Join us and relive that childhood knack for making magic happen
**Job Summary**:
The Hotel Manager is a key member of the hotel's management team, responsible for overseeing daily operations and ensuring exceptional guest experiences. This role requires strong leadership, problem-solving skills, and the ability to handle various situations with professionalism and efficiency.
**Company Overview**:
Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.
**Key Responsibilities**:
**Operations Oversight & Backup**:
- Work with and coordinate daily activities across all departments (including F&B), however the main focus will be Room Division (FO & HK) to ensure smooth operations.
- Act as the point of contact for any issues or emergencies that arise during the shift.
- Be ready to jump in and assist in Front Office or Housekeeping or F&B to assist in operational breakdown or additional support needed **during emergencies**
**Guest Services**:
- Provide exceptional customer service and address guest inquiries and concerns in a timely and professional manner.
- Ensure all guest requests are handled promptly and efficiently.
**Team Leadership**:
- Direct and guide front-line staff, including front desk agents, housekeeping, and maintenance teams.
- Have briefing with room division department to communicate goals, objectives, and immediate feedbacks
**Shift Management**:
- Oversee staffing schedules and assignments to ensure adequate coverage for all shifts.
- Handle shift changes, breaks, and allocate resources effectively.
**Conflict Resolution**:
- Address and resolve guest complaints or issues, finding suitable solutions to ensure guest satisfaction.
- Mediate and resolve any conflicts or issues among staff members.
**Revenue Management**:
- Monitor room rates, availability, and occupancy levels to optimize revenue.
- Implement strategies to maximize room revenue through upselling, cross-selling, and yield management.
**Online Review Management**:
- Implement strategies for online review solicitation and management to enhance the hotel's reputation.
**Customer Recovery**:
- Address guest concerns or complaints promptly and professionally, ensuring a satisfactory resolution mainly during check out times, or anytime if arises
**Safety and Security**:
- Enforce safety and security protocols to maintain a safe environment for guests and staff.
- Conduct regular checks of the property to identify and address potential hazards.
**Emergency Response**:
- Act as the first point of contact in the event of emergencies, coordinating response efforts and ensuring guest safety.
- Implement emergency procedures and conduct regular drills.
**Housekeeping Oversight & Quality Assurance**:
- Monitor and uphold quality standards for service delivery, cleanliness, and maintenance throughout the hotel.
- Assist in HK operations to ensure all rooms are up to hotel standards
- Conduct regular inspections to ensure adherence to brand and hotel standards.
**Training and Development**:
- Provide training, coaching, and mentorship to staff to enhance their skills and knowledge.
- Identify opportunities for skill development and career advancement for team members.
**Inventory and Supplies Management**:
- Oversee inventory levels for supplies and amenities, ensuring adequate stock levels are maintained.
- Coordinate with relevant departments to restock supplies as needed.
What You need to succeed in this role
- Customer Service Orientation
- Communication Skills (Verbal and Written)
- Leadership
- Problem-Solving
- Familiarity with IDB PMS and PoS system is additional advantage
- Conflict Resolution
- Adaptability
- Time Management
- Empathy and Patience
- Teamwork
- Crisis Management
- Decision-Making
- Flexibility
- Diplomacy and Tact
- Multitasking
- Knowledge of Hotel Operations
- Safety and Security Protocols
- Emergency Response Procedures
- Inventory and Supply Management
- Record Keeping and Reporting
- Familiarity with Hotel Policies and Procedures
- Sales Skills (in some cases)
Schedule:
- Day shift
- Early shift
- Evening shift
- Night shift
-
Hotel Manager
5 months ago
Cameron Highlands, Malaysia Hotel Casadela Rosa Full time**Company Overview**: Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined...
-
Hotel Sales Manager
5 months ago
Cameron Highlands, Malaysia Hotel Casadela Rosa Full time**Job Posting: Hotel Sales & Reservation Assistant Manager at Hotel De'La Ferns, Cameron Highlands** Are you the persuasive childhood friend who effortlessly convinced everyone to join your imaginative adventures? We're seeking a Hotel Sales & Reservation Assistant Manager with a natural talent for turning ideas into captivating experiences, someone who...
-
Hotel Sales Manager
6 months ago
Cameron Highlands, Malaysia Hotel Casadela Rosa Full time**Job Posting: Hotel Sales & Reservation Assistant Manager at Hotel De'La Ferns, Cameron Highlands** Are you the persuasive childhood friend who effortlessly convinced everyone to join your imaginative adventures? We're seeking a Hotel Sales & Reservation Assistant Manager with a natural talent for turning ideas into captivating experiences, someone who...
-
Hotel Duty Manager
5 months ago
Cameron Highlands, Malaysia Hotel De'La Ferns Full time**Job Title: Hotel Duty Manager** Remember those childhood games where you were the organizer, ensuring everything ran smoothly? Now imagine doing it in a place where every guest's smile is your winning trophy! Hotel De'La Ferns in Cameron Highlands is on the lookout for a Hotel Duty Manager to turn everyday operations into extraordinary experiences. Join...
-
Hotel Duty Manager
5 months ago
Cameron Highlands, Malaysia Hotel Casadela Rosa Full time**Job Title: Duty Manager** Remember those childhood games where you were the organizer, ensuring everything ran smoothly? Now imagine doing it in a place where every guest's smile is your winning trophy! Hotel Casa dela Rosa in Cameron Highlands is on the lookout for a Duty Manager to turn everyday operations into extraordinary experiences. Join us and...
-
Hotel Manager
7 months ago
Cameron Highlands, Malaysia HOTEL DE'LA FERNS SDN BHD Full timeAccommodation managers are in charge of managing the operations and overseeing the strategy for a hospitality establishment. Their main goal is guest satisfaction and customer recovery. They manage human resources, finances, marketing and operations through activities such as supervising the staff, keeping financial records and organising activities. They...
-
Hotel Sales Coordinator
5 months ago
Cameron Highlands, Malaysia Hotel Casadela Rosa Full time**Job Posting: Hotel Sales & Reservation Coordinator at Hotel De'La Ferns, Cameron Highlands** Are you the persuasive childhood friend who effortlessly convinced everyone to join your imaginative adventures? We're seeking a Hotel Sales & Reservation Executive with a natural talent for turning ideas into captivating experiences, someone who thrives on...
-
Hotel Receptionist
5 months ago
Cameron Highlands, Malaysia Iris House Hotel Sdn Bhd Full timeList-ID: 104428311Today 16:06 **Job Description**: - perform all reception duties and responsibilities work together with housekeeping department perform task given by management from time to time to know E-Soft hotel system will be advantages - Job Details **Job Info & Requirement** - Contract Type- Full-time- Job Type- Non-Executive- Experience Level-...
-
Hotel Purchase Planner
7 months ago
Cameron Highlands, Malaysia Hotel Casadela Rosa Full timeAre you the shrewd negotiator, channeling your inner Asian aunty, who knows just how to secure the best deals at the marketplace? At Hotel De'La Ferns, we're in search of a Purchase Planner who can drive a bargain and ensure every procurement is a win-win. **About Us**: Hotel De'La Ferns is a distinguished and luxurious hotel located in the heart of Cameron...
-
Hotel Reservations Officer
5 months ago
Cameron Highlands, Malaysia ZENITH HOTEL CAMERON & ZENITH RESIDENCE Full time**Officer - Hotel Reservation will be responsible for**: 1. Processing FIT reservation or group reservation by E-mail, telephone, fax, on-line, web side booking or central reservation system. 2. Processing FIT reservation or group reservation from the sales office, other hotel department & travel agent. 3. Familiar with the type of room available as well...
-
Digital Marketing
5 months ago
Cameron Highlands, Malaysia Hotel Casadela Rosa Full time**Online Presence and Branding**: Develop and implement digital marketing strategies to enhance the hotel's online presence and brand awareness. Manage and optimize the hotel's website, ensuring it reflects the brand identity and offers a seamless user experience. **Social Media Management**: Create and execute social media campaigns to promote the hotel's...
-
Hotel Purchasing Executive
5 months ago
Cameron Highlands, Malaysia ZENITH HOTEL CAMERON & ZENITH SUITES Full time**Job Purpose**: **Procurement** - Process all purchase requisition, includes providing minimum of 3 comparable quotations. - Prepare purchase order of regular purchases, usage and proper routing and authorization. - Make comparison of prices and selection of suppliers in terms of location, consistency level of suppliers, particularly time factor with...
-
Duty Manager
6 months ago
Cameron Highlands, Malaysia NOVA HIGHLANDS HOTEL Full timeEnsure the smooth running of service when you are on duty. - Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude. - Be flexible in assisting around the Hotel in response to business and guest needs. - Maintain regular and efficient communication relating...
-
Hotel Manager
5 months ago
Genting Highlands, Malaysia Reka Hotel Full time**JOB RESPONSIBILITIES** - Supervise personnel including front desk, operations and housekeeping staff and set clear job objectives. - Monitor employee performance and conduct regular evaluations to help improve customer service. - Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits. - Collect payments and...
-
Hotel Manager
5 months ago
Genting Highlands, Malaysia Reka Hotel Full time**JOB RESPONSIBILITIES** - Supervise personnel including front desk, operations and housekeeping staff and set clear job objectives. - Monitor employee performance and conduct regular evaluations to help improve customer service. - Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits. - Collect payments and...
-
Resident Manager
5 months ago
Cameron Highlands, Malaysia Hotel Casadela Rosa Full time**Responsibilities**: - **Operational Management**: - Oversee all aspects of daily hotel operations, including guest services, housekeeping, maintenance, and front desk. - Ensure high standards of service delivery and guest satisfaction are consistently maintained. - Implement and enforce hotel policies and procedures to ensure efficiency and compliance...
-
Hotel Manager
5 months ago
Genting Highlands, Malaysia Reka Hotel Full time**Responsibilities**: - Supervise all aspects of hotel operations including front desk, housekeeping, maintenance, and food and beverage services. - Monitor employee performance and conduct regular evaluations to help improve customer service. - Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits. - Collect...
-
Resident Manager
7 months ago
Cameron Highlands, Malaysia Heritage Hotel Cameron Highlands Full time**Responsibilities**: - Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives. - Manage activities and allocate responsibilities to achieve the most efficient operating model. - Plan budgets/expenses, analyze and interpret financial information and monitor sales and profits. - Establish and...
-
Hotel Banquet Manager
5 months ago
Cameron Highlands, Malaysia The Zenith Hotels & Resorts Full timeKey Responsibilities: - Minimum 3 years of experience in hotel banquet management, or similar. - Accredited Certificate or Diploma in Catering, Culinary Arts, Hospitality, or similar. Study background in Hospitality and Culinary Arts preferred. - Exceptional ability to plan banquets, manage budgets, and meet deadlines. - Experience in supervising banquet...
-
Maintenance Manager
5 months ago
Cameron Highlands, Malaysia ZENITH HOTEL CAMERON & ZENITH SUITES Full time**Maintenance Manager** is responsible for ensuring that utility equipment is maintained at a high degree of efficiency and reliability, providing supervision and direction to all personnel regarding maintenance process functions, that all necessary systems are in-place and functional for successful maintenance processes (including work order systems,...