Assistant Reservations Manager

2 weeks ago


Cameron Highlands, Malaysia ZENITH HOTEL CAMERON & ZENITH SUITES Full time

**Key Responsibilities Include**:

- To manage the daily operations and efficient running of the Reservations Department.
- Ensuring that reservations are fulfilled in a timely manner while meeting all deadlines.
- Coordinating activities between incoming and outgoing groups to ensure that they are well accommodated throughout their stay.
- Assisting clients with special requests or problems with reservations or accommodations.
- Working with sales staff to develop new products or services to meet customer needs.
- Communicating with clients to answer questions about their reservations or other travel arrangements.
- To drive the team to achieve goals (Revenue and Quality targets, i.e. Up selling, GSM, Test calls, etc.) and develop new ideas to improve processes.
- To demonstrate an in-depth knowledge and understanding of Hotel systems.
- To ensure all administrative procedures are completed accurately and in accordance with the departmental and Hotel guidelines.
- To ensure Guests’ profiles are updated and merged regularly according to the Company SOP’s.
- To ensure accurate, up to date contract information, rate agreements, data input into Reservation System, for both existing and new clients.
- Ensuring the accuracy of information in company databases related to client data, reservations, payments, and other records.
- To ensure all free sale and inventory are being keep up to date with either the help of closeout charts or relevant website.
- To ensure that all FIT bookings are dealt with, following the correct procedure, rate codes and proper profile selection.
- To make sure all website are checked daily with correct rate strategy.
- To update process, generate and distribute daily weekly and monthly reservation reports.

**Experience & Qualifications**:

- Proven previous experience working as a Hotel Reservations Executive or Assistant Reservations Manager

**Skills required are**:

- Excellent Customer Service
- Enthusiastic, proactive, resourceful with excellent attention to detail
- Demonstrate excellent presentation and negotiation skills.
- Management skills and ability to work under pressure.

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Hotel Reservations: 3 years (required)

**Language**:

- Bahasa & English (required)

Ability to Relocate:

- Cameron Highlands: Relocate before starting work (required)



  • Cameron Highlands, Malaysia ZENITH HOTEL CAMERON & ZENITH SUITES Full time

    Key Responsibilities Include: To manage the daily operations and efficient running of the Reservations Department. Ensuring that reservations are fulfilled in a timely manner while meeting all deadlines. Coordinating activities between incoming and outgoing groups to ensure that they are well accommodated throughout their stay. Assisting clients with special...

  • Reservation Assistant

    3 weeks ago


    Cameron Highlands, Malaysia ZENITH HOTEL CAMERON Full time

    2. Know the type of room available as well as their location and layout. 3. Know the selling status, rates, and benefits of all packages plans. 4. Know the credit policy of the hotel and how to code each reservation. 5. Create and maintain reservation records by date of arrival and alphabetical listing. 6. Determine room rates based on the selling...

  • Reservation Agent

    4 weeks ago


    Cameron Highlands, Malaysia NOVA HIGHLANDS HOTEL Full time

    Responsibilities: - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting...

  • Reservation Agent

    2 weeks ago


    Cameron Highlands, Malaysia NOVA HIGHLANDS HOTEL Full time

    Responsibilities: Assisting and advising customers who may be choosing from a variety of travel options. Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers' desired travel dates. Helping plan travel itineraries by suggesting local...


  • Cameron Highlands, Malaysia ZENITH HOTEL CAMERON & ZENITH RESIDENCE Full time

    **Officer - Hotel Reservation will be responsible for**: 1. Processing FIT reservation or group reservation by E-mail, telephone, fax, on-line, web side booking or central reservation system. 2. Processing FIT reservation or group reservation from the sales office, other hotel department & travel agent. 3. Familiar with the type of room available as well...

  • Hotel Sales Manager

    3 weeks ago


    Cameron Highlands, Malaysia Hotel Casadela Rosa Full time

    **Job Posting: Hotel Sales & Reservation Assistant Manager at Hotel De'La Ferns, Cameron Highlands** Are you the persuasive childhood friend who effortlessly convinced everyone to join your imaginative adventures? We're seeking a Hotel Sales & Reservation Assistant Manager with a natural talent for turning ideas into captivating experiences, someone who...

  • Hotel Sales Manager

    4 weeks ago


    Cameron Highlands, Malaysia Hotel Casadela Rosa Full time

    **Job Posting: Hotel Sales & Reservation Assistant Manager at Hotel De'La Ferns, Cameron Highlands** Are you the persuasive childhood friend who effortlessly convinced everyone to join your imaginative adventures? We're seeking a Hotel Sales & Reservation Assistant Manager with a natural talent for turning ideas into captivating experiences, someone who...


  • Genting Highlands, Malaysia Swiss-Garden Hotel & Residences Genting Highlands Full time

    **JOB SUMMARY** Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any...

  • Hotel Sales Manager

    2 weeks ago


    Cameron Highlands, Malaysia Hotel Casadela Rosa Full time

    Job Posting: Hotel Sales & Reservation Assistant Manager at Hotel De'La Ferns, Cameron HighlandsAre you the persuasive childhood friend who effortlessly convinced everyone to join your imaginative adventures? We're seeking a Hotel Sales & Reservation Assistant Manager with a natural talent for turning ideas into captivating experiences, someone who thrives...

  • Front Office Manager

    2 weeks ago


    Cameron Highlands, Malaysia ZENITH HOTEL CAMERON & ZENITH SUITES Full time

    To provide overall management support throughout the hotel at all times, monitoring guest satisfaction, security, and employee’s activities. Responsible for the general administration and profitability of the Front Office Department including Front Desk, Concierge, Telephone Transportation and Reservations. **Responsibilities**: - Supervise front desk...


  • Cameron Highlands, Malaysia Hotel De'La Ferns Full time

    Were you the kid who always welcomed friends with a warm smile and made them feel right at home? Hotel De'La Ferns in Cameron Highlands is looking for a Front Office Receptionist who brings that same welcoming spirit to our guests. Join us and be the first face our guests see, creating memorable first impressions! **Company Overview**: Nestled in the heart...


  • Cameron Highlands, Malaysia Hotel De'La Ferns Full time

    Were you the kid who always welcomed friends with a warm smile and made them feel right at home? Hotel De'La Ferns in Cameron Highlands is looking for a Front Office Receptionist who brings that same welcoming spirit to our guests. Join us and be the first face our guests see, creating memorable first impressions! **Company Overview**: Nestled in the heart...


  • Cameron Highlands, Malaysia Hotel De'La Ferns Full time

    Were you the kid who always welcomed friends with a warm smile and made them feel right at home? Hotel De'La Ferns in Cameron Highlands is looking for a Front Office Receptionist who brings that same welcoming spirit to our guests. Join us and be the first face our guests see, creating memorable first impressions! **Company Overview**: Nestled in the heart...


  • Cameron Highlands, Malaysia Hotel Casadela Rosa Full time

    **Job Posting: Hotel Sales & Reservation Coordinator at Hotel De'La Ferns, Cameron Highlands** Are you the persuasive childhood friend who effortlessly convinced everyone to join your imaginative adventures? We're seeking a Hotel Sales & Reservation Executive with a natural talent for turning ideas into captivating experiences, someone who thrives on...

  • Front Office

    4 weeks ago


    Cameron Highlands, Malaysia Stellar Eco Venture Sdn bhd Full time

    **About Us**: Zen Glamping Resort, nestled in the serene Cameron Highlands, is a newly opened luxury retreat offering guests a unique and tranquil escape. Our resort combines the beauty of nature with high-end amenities and impeccable service, creating an unforgettable glamping experience. **Job Overview**: We are looking for a friendly and professional...


  • Cameron Highlands, Malaysia Hotel De'La Ferns Full time

    Were you the kid who always welcomed friends with a warm smile and made them feel right at home? Hotel De'La Ferns in Cameron Highlands is looking for a Front Office Receptionist who brings that same welcoming spirit to our guests. Join us and be the first face our guests see, creating memorable first impressionsCompany Overview:Nestled in the heart of the...


  • Cameron Highlands, Malaysia Hotel De'La Ferns Full time

    Were you the kid who always welcomed friends with a warm smile and made them feel right at home? Hotel De'La Ferns in Cameron Highlands is looking for a Front Office Receptionist who brings that same welcoming spirit to our guests. Join us and be the first face our guests see, creating memorable first impressionsCompany Overview:Nestled in the heart of the...


  • Cameron Highlands, Malaysia Avillion Cameron Highlands Full time

    **1- Guest Services**: - Ensure a warm and efficient welcome for all guests upon arrival and provide assistance throughout their stay. - Handle guest check-ins and check-outs, process payments, and issue room keys. - Address guest inquiries, requests, and complaints promptly and effectively, escalating issues to the Front Office Manager as necessary. -...


  • Cameron Highlands, Malaysia Golden Lodge Full time

    **Responsibilities** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information...


  • Cameron Highlands, Malaysia Golden Lodge Full time

    **Responsibilities** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information...