Front Office

2 weeks ago


Cameron Highlands, Malaysia Hotel Casadela Rosa Full time

Front Office Senior Receptionist at Hotel De'La Ferns, Cameron Highlands


Are you a seasoned receptionist with a knack for creating seamless guest experiences? Hotel De'La Ferns in Cameron Highlands is in search of a Front Office Senior Receptionist who is adept at orchestrating arrivals and departures with finesse.

Join us and be a pivotal part of welcoming guests to our sanctuary of refined hospitality

Company Overview:


Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service.

Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.


Key Responsibilities:

-
Guest Check-In and Check-Out:

  • Ensure smooth and efficient checkin and checkout processes.
  • Address any special requests or concerns with professionalism and promptness.
-
Guest Relations:

  • Provide warm and welcoming greetings to arriving guests, creating a positive first impression.
  • Assist guests with inquiries, giving recommendations for local attractions, and facilitating their needs.
-
Night Audit:

  • Handle overnight shift to take care of hotel and handle late night check ins
-
Team Support:

  • Provide guidance and support to front office receptionists and junior staff members.
  • Assist in training new team members to ensure a seamless onboarding process.
-
Problem-Solving:

  • Address any guest concerns or issues with a proactive and guestcentric approach.

Additional Responsibilities for a Senior Role:

-
Leadership and Supervision:

  • Oversee the daily operations of the front office in the absence of the Front Office Supervisor.
  • Provide leadership and guidance to the receptionist team.
-
Procedures and Policies:

  • Ensure that standard operating procedures and hotel policies are consistently followed.

What You Will Need to Succeed in This Role:

-
Previous Front Office Experience:

  • Demonstrated success in a front office or receptionist role within the hospitality industry.
-
Exceptional Customer Service Skills:

  • Ability to provide excellent service, anticipate guest needs, and address concerns professionally.
-
Leadership Skills:

  • Experience in leading or supervising a team, fostering a positive and collaborative work environment.
-
Tech Proficiency:

  • Familiarity with IDB PMS system
-
Languages:

  • Proficiency in English and Malay is required. Knowledge of Tamil and Chinese is an advantageous bonus.

Salary:
From RM1,800.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Holidays

Supplemental pay types:

  • Overtime pay

Education:

  • Diploma/Advanced Diploma (preferred)

Language:

  • Bahasa Malaysia (preferred)
  • Bahasa English (preferred)


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