Fraud Ops

2 weeks ago

Subang Jaya, Selangor, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

Responsibilities

  • Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
  • To monitor real time queues and identify high risk transactions within the customers portfolio.
  • Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
  • To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
  • To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
  • Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
  • Determine existing fraud trends by analyzing accounts and transaction patterns.
  • Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
  • Involve in any adhoc project to improve the work process and fraud detection.
  • Work across with other departments to resolve any issues involving fraud risk.

The must haves:

  • Bachelor's degree in a related field, at least 2 years' experience in Fraud Risk Management and Controls for financial institutions/payments/cards/banks/ewallets.
  • Strong analytical mindset and able to adapt within a fastpaced environment.
  • Excellent communication skills, both written and verbal.
  • Attention to details and high degree of accuracy.
  • Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
  • Ability to work in a highvolume and in a fastpaced environment is required.
  • Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
  • Excellent team player.

Salary:
From RM4,500.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Parental leave

Schedule:

  • Day shift

Application Question(s):

  • Must be able to work from office at First Avenue, Bandar Utama.
  • MUST be able to join on 20 November 2023. Kindly indicate here.

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