Trainer or Quality Analyst @ Bpo Company

The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs. Duties and qualifications may vary depending on the organization's size, industry, and operational...

Position: Quality Analyst - Mandarin SpeakerLocation: Kelana Jaya, Malaysia.Salary Range: RM 5,500Language: Mandarin,Specialization: at least 1 year QA experience. Content Moderation backgroundTarget Onboarding Date: 31st May, 2024Type: Full-timeShift: 24/7Responsibilities: Construct searches and reports designed for automated analysis and topic...

Position: Trainer - Mandarin Speaker Location: Kelana Jaya, Selangor Salary Range: 5,500 - 6,500 Language: Mandarin + English (Malaysians) Specialization: E-Commerce, Buy Now Pay Later Target Onboarding Date: Immediate Joiner Type: Full-time Shift: 24/7 Training experience from BPO company is Mandatory **Responsibilities**: - Design effective...

Position: Quality Analyst - Mandarin Speaker Location: Kelana Jaya, Malaysia. Salary Range: RM 5,500 Language: Mandarin, Specialization: at least 1 year QA experience. Content Moderation background Target Onboarding Date: 31st May, 2024 Type: Full-time Shift: 24/7 **Responsibilities**: - Construct searches and reports designed for automated analysis...

Position: Quality Analyst Supervisor - Mandarin Speaker Location: Kelana Jaya, Malaysia. Salary Range: RM 6,000 - 7,000 Language: Mandarin Specialization: At least 1 year QA Supervisor experience. Banking, AML, and KYC background Target Onboarding Date: 31st May, 2024 Type: Full-time Shift: 24/7 Rotational Shift. **Responsibilities**: Construct...

Position: Quality Analyst Supervisor - Mandarin SpeakerLocation: Kelana Jaya, Malaysia.Salary Range: RM 6,000 - 7,000Language: MandarinSpecialization: At least 1 year QA Supervisor experience. Banking, AML, and KYC backgroundTarget Onboarding Date: 31st May, 2024Type: Full-timeShift: 24/7 Rotational Shift.Responsibilities:Construct searches and reports...

**ROLES & RESPONSIBILITIES** - Detect, monitor, and forecast trend forces utilizing data sets from multiple sources. - Helps drive new thinking in demand forecasting. - Identifying trends, patterns, and insights within ticket data to improve service delivery and efficiency. - Coordinate a new plan if expected outcome not achieved. - Proactively prevent the...

Develop and deliver engaging Yellow Belt Lean Six Sigma training sessions to individuals and teams. - Create instructional materials, presentations, and exercises to effectively convey Lean Six Sigma principles and tools. - Facilitate interactive discussions and activities to reinforce learning objectives and encourage participation. - Assess participants'...

Overview: - If you have proven 1 year BPO supervisory experience, we have something for you!Qualifications: **Requirements**: - Degree in any discipline **Minimum Relevant Work Experience** - Customer Service and Training experience is a MUST **Minimum Training Required** - Fast learner and independent **Skills** - Language proficiency in English and...

**Position: Quality Assurance Analyst - Mandarin Speaker** Location: Kelana Jaya, Malaysia. Salary Max: RM 5,500 Language: Mandarin (Malaysian) **Project: Logistics** **Specialization: At least 1 year QA with Logistics Experience** Target Onboarding Date: 15th June, 2024 Type: Full-time Shift: 24/7 Job Summary If you are possess with attention to...

**Overall Role Purpose** Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line. **Key Activities** - Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific. -...

Position: Quality Assurance Analyst - Mandarin SpeakerLocation: Kelana Jaya, Malaysia.Salary Max: RM 5,500Language: Mandarin (Malaysian)Project: LogisticsSpecialization: At least 1 year QA with Logistics ExperienceTarget Onboarding Date: 15th June, 2024Type: Full-timeShift: 24/7Job SummaryIf you are possess with attention to details and has the ability to...

Overview: - If you have proven 1 year BPO supervisory experience, we have something for you!Qualifications: **Requirements**: - Degree in any discipline **Minimum Relevant Work Experience** - 3 years customer service experience with minimum 2 years training experience - Minimum 1 year of content moderation related experience **Minimum Training...

**Opportunities for growth and advancement**: - **Quarterly Incentive**: - **5 Working Days** **Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.** **Job Scope**: - Conduct training and provide consultancy in the respective area of specialization - Organize, set-up and deliver courses to meet...

Key Responsibilities: - Ability to efficiently observe transactions and identify issues and trends observed during monitoring. - To listen to calls and be able to provide findings and related analysis. - To prepare weekly internal report accurately and completely and ensure report is sent by the required deadline. - To conduct quality related coaching for...

We have two teams, you will be assign based on your experience involvement, and capability - Customer complain team - Risk team **Core Responsibilities** - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements -...

Quality Analyst. have experience in Customer Service. working location Kelana Jaya **Salary**: RM4,500.00 - RM5,500.00 per month **Benefits**: - Opportunities for promotion Schedule: - Rotational shift Supplemental pay types: - Performance bonus - Retention bonus - Yearly bonus

**IT Trainer (Cyber Security Instructor)** - Currently System Engineer or IT Trainer - Preferable with **Microsoft, AWS, CISSP, CISA, CISM, CRISC, CCSP**, and similar Certification - Degree In IT or Computer Science **Main Responsibilities** Conduct training and provide consultancy in the respective area of specialization Organize, set-up and deliver...

**Requirements**: - Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams - 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) - Proven track record of collaborating with...

**Duties & Responsibilities** 1. Responsible for the annual training plan and supervising the implementation. To conduct product training and to develop product training courses. 2. Provide product training materials, terminal explanation techniques for training. 3. Analyse training needs of all kinds of teams in the company, customize the training...