Trainer or Quality Analyst @ Bpo Company

The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs. Duties and qualifications may vary depending on the organization's size, industry, and operational...

Position: Trainer - Mandarin Speaker Location: Kelana Jaya, Selangor Salary Range: 5,500 - 6,500 Language: Mandarin + English (Malaysians) Specialization: E-Commerce, Buy Now Pay Later Target Onboarding Date: Immediate Joiner Type: Full-time Shift: 24/7 Training experience from BPO company is Mandatory **Responsibilities**: - Design effective...

Job Description: Get to know our team: This team is part of the larger Grab Support function and specifically the Strategy, Analytics and Assurance (SAA) team at the working level. - The SAA team supports all consumer and partner experience transformation, continuous improvements and ongoing business experiments across the consumer experience vertical,...

**ROLES & RESPONSIBILITIES** - Detect, monitor, and forecast trend forces utilizing data sets from multiple sources. - Helps drive new thinking in demand forecasting. - Identifying trends, patterns, and insights within ticket data to improve service delivery and efficiency. - Coordinate a new plan if expected outcome not achieved. - Proactively prevent the...

Develop and deliver engaging Yellow Belt Lean Six Sigma training sessions to individuals and teams. - Create instructional materials, presentations, and exercises to effectively convey Lean Six Sigma principles and tools. - Facilitate interactive discussions and activities to reinforce learning objectives and encourage participation. - Assess participants'...

JOB DESCRIPTION: - '¢ Provide support and administration on logístical management, course development, delivery, evaluation, process measurements, and cost management '¢ Provide an active, hands-on role in working with leaders and team coordinators in developing and implementing suitable content for the courses '¢ Develop and organize training manuals,...

Overview: - If you have proven 1 year BPO supervisory experience, we have something for you!Qualifications: **Requirements**: - Degree in any discipline **Minimum Relevant Work Experience** - Customer Service and Training experience is a MUST **Minimum Training Required** - Fast learner and independent **Skills** - Language proficiency in English and...

1. Assist in improving the company SOP 2. Draft quality assurance policies and procedures 3. Interpret and implement quality assurance standard, evaluate its adequacy 4. Identify training needs and organize training interventions to meet quality assurance standard 5. Plan, conduct and monitor testing and inspection of raw materials and products to ensure...

About Us:At SummitNext Technologies Sdn Bhd, we are a leading provider of innovative business process outsourcing (BPO) and recruitment process outsourcing (RPO) solutions. Our mission is to deliver tailored services that drive efficiency and growth for our clients. We are seeking a results-driven Business Development Manager with proven expertise in client...

Purpose Working primarily with Content Moderators and supervisors the Quality Assurance Analyst will be responsible for monitoring interactions to ensure the needs of the customer and client are met on each interaction. Job Scope - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a...

**Overall Role Purpose** Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line. **Key Activities** - Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific. -...

Quality Analyst. have experience in Customer Service. working location Kelana Jaya **Salary**: RM4,500.00 - RM5,500.00 per month **Benefits**: - Opportunities for promotion Schedule: - Rotational shift Supplemental pay types: - Performance bonus - Retention bonus - Yearly bonus

**Position Title**: Soft Skills Trainer **Working location**: Subang Jaya **Working hour**: Shift basis **Tenure**: 2 years Contract **Salary offered**: RM 5000 - RM 5500 **Responsibilities**: - Create and develop new training material to improve the overall center communication level (particularly Soft Skills, accent remediation, communication...

We have two teams, you will be assign based on your experience involvement, and capability - Customer complain team - Risk team **Core Responsibilities** - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements -...

**Opportunities for growth and advancement**: - **Quarterly Incentive**: - **5 Working Days** **Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.** **Job Scope**: - Conduct training and provide consultancy in the respective area of specialization - Organize, set-up and deliver courses to meet...

Overview: - If you have proven 1 year BPO supervisory experience, we have something for you!Qualifications: **Requirements**: - Degree in any discipline **Minimum Relevant Work Experience** - 3 years customer service experience with minimum 2 years training experience - Minimum 1 year of content moderation related experience **Minimum Training...

**Requirements**: - Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams - 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) - Proven track record of collaborating with...

**IT Trainer (Cyber Security Instructor)** - Currently System Engineer or IT Trainer - Preferable with **Microsoft, AWS, CISSP, CISA, CISM, CRISC, CCSP**, and similar Certification - Degree In IT or Computer Science **Main Responsibilities** Conduct training and provide consultancy in the respective area of specialization Organize, set-up and deliver...

**Duties & Responsibilities** 1. Responsible for the annual training plan and supervising the implementation. To conduct product training and to develop product training courses. 2. Provide product training materials, terminal explanation techniques for training. 3. Analyse training needs of all kinds of teams in the company, customize the training...

Key Responsibilities: - Prepare, Execute and Document test scripts and results in bug tracking software system - Track open system bugs and follow them through to resolution. - Execute testing at multiple stages of SDLC such as functional testing, regression testing, integration testing and performance testing to determine and improve the test coverage of...