Training Manager Bpo

Overview: The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs. Duties and qualifications may vary depending on the organization's size, industry, and operational...

As a Human Resource Manager in a Business Process Outsourcing (BPO) company, your role is crucial in managing the human capital of the organization, ensuring the recruitment, development, and retention of a skilled workforce. You'll be responsible for implementing HR strategies that align with business objectives and support employee engagement and...

About Us:At SummitNext Technologies Sdn Bhd, we are a leading provider of innovative business process outsourcing (BPO) and recruitment process outsourcing (RPO) solutions. Our mission is to deliver tailored services that drive efficiency and growth for our clients. We are seeking a results-driven Business Development Manager with proven expertise in client...

**Overall Role Purpose** Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line. **Key Activities** - Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific. -...

Partners with the leadership team to understand and execute the organization's human resource strategy to support the business growth. - Provides support and guidance to stakeholders and mgmt. team on HR related scope. - Oversees employee disciplinary, terminations, and investigations. - Maintains compliance with local authorities on local employment laws...

Building and maintaining strong client relationships. - Supervising the provision of HR services to clients. - Ensuring adherence to client requirements and regulatory standards. - Addressing and resolving employee issues and concerns. - Continuously enhancing service delivery to fulfill client needs. - Upholding confidentiality and professionalism in...

The Workforce Management Specialist prepares and produces work volume and staffing forecast dashboards, comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. - Creates reports and...

**Requirements**: - Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams - 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) - Proven track record of collaborating with...

We have two teams, you will be assign based on your experience involvement, and capability - Customer complain team - Risk team **Core Responsibilities** - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements -...

**Position: Training Manager.** - **Salary: RM 7000-9000.**: - **Location: Petaling Jaya (5-day week), Selangor.** Our client is a well established reputable property development group of companies with substantial projects through out Peninsular Malaysia. Currently they are seeking to engage a well balanced and experienced **Job...

**Job Description & Responsibilities** - Develop training programs and curricula based on organizational goals, departmental needs, and employee skill gaps. - Design instructional materials, including manuals and presentations to support training initiatives. - Facilitate training sessions for employees, either in-person or through virtual platforms. -...

Qualifications: **Requirements**: - Experience working in or with Canada or Australia region - Minimum 5 years of work experience in the related field/industry (Technology, E-Commerce, BPO, Customer Care) - Prior experience in managing a customer support operation is preferred - Demonstrated experience in implementing cross company business processes across...

**Position: Manager,Training & Development.** - **Salary: RM 7000-8000.**: - **Location: Petaling Jaya (5-day week), Selangor.** Our client is a well established reputable group of companies engaged in engineering & construction and property development activities through out Peninsular Malaysia. Currently they are seeking to engage a well balanced **Job...

**Position: Manager,Training & Development.** - **Salary: RM 7000-9000.**: - **Location: Petaling Jaya (5-day week), Selangor.** **Job responsibilties**: - Reporting to and work closely with the senior HR General Manager of the Group, this role encompasses all employee levels within the organization. As the - Manager, your main job duty will be managing...

**Position: Manager,Training & Development.** - **Salary: RM 7000-9000.**: - **Location: Petaling Jaya (5-day week), Selangor.** Our client is a well established reputable group of companies engaged in engineering & construction and property development activities through out Peninsular Malaysia. Currently they are seeking to engage a well balanced **Job...

**Position: Manager,Training & Development.** - **Salary: RM 7000-9000.**: - **Location: Petaling Jaya (5-day week), Selangor.** Our client is a well established reputable property development group of companies with substantial projects through out Peninsular Malaysia. Currently they are seeking to engage a well balanced **Job responsibilties** Reporting...

**Position: Manager,Training & Development.** - **Salary: RM 7000-9000.**: - **Location: Petaling Jaya (5-day week), Selangor.** Our client is a well established reputable property development group of companies with substantial projects through out Peninsular Malaysia. Currently they are seeking to engage a well balanced **Job responsibilties** Reporting...

**Position: Manager,Training & Development.** - **Salary: RM 7000-9000.**: - **Location: Petaling Jaya (5-day week), Selangor.** Our client is a well established reputable property development group of companies with substantial projects through out Peninsular Malaysia. Currently they are seeking to engage a well balanced **Job responsibilties** Reporting...

The training and development manager in a mobile phone company, will be responsible for developing, designing, and implementing a comprehensive training and development strategy for all employees of the company. This role requires excellent communication skills, as well as leadership abilities to motivate, inspire, and educate team members on new...

**Position: Training Manager.** - **Salary: RM 7000-9000.**: - **Location: Petaling Jaya (5-day week), Selangor.** **Job responsibilties**: - Reporting to and work closely with the senior HR General Manager of the Group, this role encompasses all employee levels within the organization. As the Training Manager, your main job duty will be managing training...