Order Management Team Lead
2 weeks ago
**Industry: Shared Service**
**Responsibility/Activity**
- Handle a team size of 15 to 20 Associates.
- Attend process level meetings i.e client facing.
- Support Management with insights on the process/domain decisions.
- Build training curriculum & Work Instructions.
- Identify and communicate opportunities for continuous process improvement
- Use existing knowledge base to provide a customer facing root cause assessment.
- Manage implementation of automation initiatives for the team
**Skills Profile**
**Knowledge, Skills, and Abilities**
- 5 - 7 years of experience in a **BPO / shared service environment.**:
- Any Bachelor’s degree.
- Proficient MS Excel
- **Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management**:
- **Very good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc**:
- Problem solving and analytical skills.
- Customer / Client facing experience preferred
- **Good understanding of Order Management process. Quote to Order.**:
- Clear written & oral communication skills with internal customers.
- Sound analytical & interpersonal skills
- Strong troubleshooting and diagnosis skills
- Training experience is preferred
- Identify/Implement process and operational improvement opportunities
- Internal QA would be handy
- Experience in creating knowledge base would be an advantage.
- **WFH until further notice**:
- **Work location can either be at Petaling Jaya, MY or Thailand.**
**Job Types**: Full-time, Permanent
**Salary**: RM6,000.00 - RM9,000.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Expected salary:
**Experience**:
- shared service / BPO: 3 years (preferred)
- order management: 5 years (preferred)
**Language**:
- Speak, Read and Write Thai (preferred)
- Fluent English (preferred)
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