Order Processing Executive

3 weeks ago


Petaling Jaya, Malaysia Agensi Pekerjaan Ingenious Sdn Bhd Full time

**Company Name**:Schneider Electric Industries Malaysia

**Company Background**: MNC who is leading the digital transformation of energy management and automation in Homes, Buildings, Data Centres, Infrastructure and Industries.

**Location**:Seksyen 13, Petaling Jaya

**Working Days**:Mon-Fri, 8.30am-5.30pm _(Hybrid Working Mode)_

**Job Descriptions**:

- Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
- Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
- Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
- Support and resolve customer logistic product quality/returns and commercial issues
- Proactively follow up on all commitments and customer details
- Strong Collaboration with Marketing on new product launches
- Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
- Lead transformation initiatives such as process simplification and improvement on Customer Service Support process
- Carry out other related tasks assigned in order to support the team and other department to achieve company’s objectives

**Requirements**:

- Diploma/Degree in any specialization (advantage if Engineering degree)
- Knowledge in SAP highly preferred
- Excellent interpersonal and time management skills
- Strong verbal and written communication skills are required
- Ability to multi task (logging queries while speaking with customers);
- Ability to work under pressure
- Positive to changes and continuous improvements mindset

Pay: RM3,800.00 - RM4,300.00 per month

Application Question(s):

- What is your expected salary?
- How long is your notice period ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Order Processing: 2 years (preferred)



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