Order Processing Specialist

5 months ago


Petaling Jaya, Malaysia Kingfisher Recruitment (Malaysia) Sdn.Bhd Full time

**Acquisition and Enquiry**
- Provide full sales support through enquiry, quotation and follow up processes

**Order Handling**
- Order review for non-conformities
- Order processing via all mediums (EDI, smartEDI, eShop, OCR and hard copy), verification of data and customer confirmations
- Pro-active follow up on deliveries to ensure high service level

**After Sales Support**
- Follow up support to all customer order related queries
- Complaints handling, liaising with related internal departments for quality/warehouse issues
- Return shipment processing and administration of related credits
- Administration of repair and replacement process
- Pro-active customer satisfaction measurement

**Digital Transformation.**
- Actively promoting eShop, digital sales tools and processes internally and externally, ie. for customers and potential customers

**Requirements**:

- **Minimum 3 years’ experience in Customer Service or Sales, gained in a manufacturing or distribution environment**:

- Excellent communication and social skills written and verbal
- Good English knowledge
- Prior knowledge of SAP would be desirable
- Ability to work on own initiative and as part of a team

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday



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