Service Process Optimization Specialist

5 days ago


Petaling Jaya, Selangor, Malaysia Johnson Controls Full time
Service Process Optimization Specialist:

This role is responsible for supervising and managing the administrative processes within the Service Operations team. The ideal candidate will have strong analytical and problem-solving skills.

  • Conduct training sessions for team members on administrative processes and best practices.
  • Lead the administrative processes related to parts purchases, subcontractor purchase requisitions, and goods receipts.
  • Work closely with the Order to Cash team to ensure seamless execution of book-bill processes.

Key Performance Indicators (KPIs):

  • Timely completion of administrative tasks
  • Accurate record-keeping and data analysis
  • Improved operational efficiency

Requirements:

  • Diploma / Degree Holder
  • Strong communication and interpersonal skills
  • Ability to work under pressure and meet deadlines


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