Order Handling Specialist
7 months ago
**Order Handling Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Join us as a Order Handling Specialist for the Electrification Services Business Area where you will be providing customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Reporting to the Service Project Management Manager and this position is based in Petaling Jaya, Malaysia.
**Your responsibilities**:
- Implementing customer support strategy to increase operational excellence and customer satisfaction in the sales process
- Supporting achievement of established targets by overseeing progress and implementing improvement actions as needed
- Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).
- Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products
- Acting as the first port of call for customers’ queries and orders and ensures the resolution of customer issues
- Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc
- Supporting the sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools
- Implementing and maintaining customer support processes. Sharing functional best practices and lessons learned across the organization
**Your background**:
- Degree in any discipline or a related field
- Min 3-5 years in spare parts order handling end to end, customer support, planning & fulfillment experience
- Product experience in low voltage/medium voltage switchgear, protection relay or distribution solutions product portfolio will be an advantage
- Being proficient and knowledgeable in using MS Excel and Office Application, ERP SAP experience and Salesforce tools
- A collaborative, solutions-oriented approach, good communication skills & team player
**Benefits**:
- Life insurance
- Accident insurance
- Paid Parental leave (gender neutral)
- Sick pay
**More about us**:
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