Sales Order Fulfillment Executive

2 weeks ago


Subang Jaya, Malaysia ABB Limited Full time

Sales Order Fulfillment Executive

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role, you will be Coordinating with HQ International Order Process Team to schedule booking, delivery, and shipping documentation arrangements. Training will be provided. Reporting to Finance Operation Manager/Business Development Manager, you will be responsible for maintenance of Customer Master Data, Order to Cash Internal Controls documentation, and Customers Order Fulfillment. Your responsibilities
- Liaising with internal and external parties to follow up on delivery and logistic arrangement. Providing support on logistics operation solutions and ensuring customer orders are fulfilled.
- Performing physical inventory stock count periodically to reconcile any variance and year-end stock count and creation of new customers in SAP account after verification.
- Handling repair/rental/return order and processing of EUC and license contract renewal to Support Order to Cash internal controls on documentation to ensure proper customer PO, and shipping documents are properly recorded for audit purposes.
- Handling sales administration including sales orders, price quotation, and invoicing with high accuracy, and timeliness.
- Providing proactive customer services and administrative support for the sales team.
- Supporting the Sales team on handle sales administration including IQ offers, and quotations, and assisting the sales team in setting up price discount offers in the system.
- Monitoring and closely following up on open orders and shipments arrangement.
- Coordinate with freight forwarding vendors to schedule booking, transport, and shipping documentation arrangements.

Your background
- Incumbent is required to have more than 4 years of progressive customer service or Order Fulfilment Specialist.
- Ability to identify and meet customers' needs and requirements with exceptional phone and customer service skills.
- Minimum Diploma or equivalent or Degree in Supply chain or Logistic.
- Demonstrated excellence in organization with good self-independence, analytical, follow-up, and time management skills.
- SAP knowledge is a plus
- Collaborative mindset with excellent presentation and negotiation skills with excellent written and oral communication skills.

More about us



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