Customer Service Executive

2 days ago


Petaling Jaya, Selangor, Malaysia AM Sales Full time

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Position Overview

We are looking for a passionate and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate should be an excellent communicator with strong problem-solving skills and a commitment to delivering outstanding customer experiences.

Job Responsibilities
  • Respond to customer inquiries via phone, email, and chat professionally and promptly.
  • Identify and assess customer needs, providing appropriate solutions and alternatives.
  • Build and maintain strong relationships with customers through interactive communication.
  • Collaborate with internal teams to resolve customer issues and enhance customer experience.
  • Stay updated on product knowledge, company policies, and industry trends to provide accurate information.
  • Strive to meet or exceed customer satisfaction goals and performance targets.
  • Generate Sales Orders, Delivery Orders, and Invoices.
  • Follow up on orders, schedule orders, track back orders, and manage collections.
  • Support sales personnel by issuing quotations, proforma invoices, and processing & monitoring orders.
  • Track ETA dates, monitor outstanding sales orders, and provide updates to salespersons and customers.
  • Ensure all orders are processed timely according to company procedures.
  • Coordinate delivery arrangements.
Job Requirements
  • Education: Professional Certificate, Diploma, Advanced Diploma, or Bachelor's Degree in any field.
  • Experience: At least 2 years of customer service or a related field is preferred.
  • Able to speak in English.
Skills
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with a customer-focused mindset.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
  • Positive attitude and adaptability in a fast-paced environment.
Job Benefits
  • EPF
  • SOCSO
  • Annual leave
Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Retail Office Equipment

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