Manager - Customer Services
3 days ago
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Responsibilities- Oversee the day to day operations of the executive lounge, ensuring everything runs smoothly and efficiently.
- Attend to guests/clients on arrival and departure to ensure a continuous experience.
- Ensure that the facilities are well-maintained, welcoming, and offer top-notch services to customers.
- Develop services, products, procedures, policies, and standards with SOP, guidelines, and manuals for reference by all staff.
- Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers' feedback.
- Oversee the quality and variety of food and drink offered in the lounge, coordinating with catering.
- Control costs, resources, and utilize assets to achieve qualitative and quantitative targets, ensuring that the equipment in the facility is well maintained.
- Perform other duties assigned by the superior.
- Possess at least a Degree in Hotel Management, Business Administration/Marketing, or equivalent.
- Minimum 5 years relevant experience. Candidates with experience in hotel ballroom/banquet service would have an advantage.
- Fluency in Mandarin and English, with strong verbal and written communication skills in both languages for international business.
Mid-Senior level
Employment TypeFull-time
Job FunctionSales and Business Development
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