Manager - Customer Services

3 days ago


Petaling Jaya, Selangor, Malaysia Labur Bina Sdn Bhd Full time

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Responsibilities
  • Oversee the day to day operations of the executive lounge, ensuring everything runs smoothly and efficiently.
  • Attend to guests/clients on arrival and departure to ensure a continuous experience.
  • Ensure that the facilities are well-maintained, welcoming, and offer top-notch services to customers.
  • Develop services, products, procedures, policies, and standards with SOP, guidelines, and manuals for reference by all staff.
  • Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers' feedback.
  • Oversee the quality and variety of food and drink offered in the lounge, coordinating with catering.
  • Control costs, resources, and utilize assets to achieve qualitative and quantitative targets, ensuring that the equipment in the facility is well maintained.
  • Perform other duties assigned by the superior.
Qualifications
  • Possess at least a Degree in Hotel Management, Business Administration/Marketing, or equivalent.
  • Minimum 5 years relevant experience. Candidates with experience in hotel ballroom/banquet service would have an advantage.
  • Fluency in Mandarin and English, with strong verbal and written communication skills in both languages for international business.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

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