Customer Service Director

4 days ago


Petaling Jaya, Selangor, Malaysia CollectCo Full time

CollectCo is looking for a CUSTOMER SERVICE DIRECTOR who can lead our customer-facing teams to deliver exceptional service and drive customer satisfaction.

Key Responsibilities:
  • Develop and implement customer service strategies to drive customer loyalty and retention.
  • Lead a team of customer service representatives to ensure they have the skills and knowledge to resolve customer issues efficiently.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Analyze customer feedback and sentiment to inform business decisions and improve customer experience.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • Minimum 3 years of customer service experience with a proven track record of success.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and meet deadlines.
Benefits:
  • A competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the industry.


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