Director of Customer Experience

Lead Your Team to Success as Customer Experience DirectorA&W (Malaysia) Sdn Bhd is seeking a highly motivated and experienced Customer Experience Director to lead our restaurant team at Sunway Pyramid.About the Job:You will be responsible for managing the restaurant team to provide customers with excellent service, ensuring efficient food preparation and...

We are seeking a seasoned professional to join our team as a Customer Relationship Director. In this role, you will oversee the development and execution of strategic customer plans to drive business growth.Your key responsibilities will include leading cross-functional teams to implement customer plans, negotiating trading terms, and analysing sales data to...

We are seeking a highly motivated and creative individual to fill the role of Experience Director at Megaleio Events Sdn Bhd.As an Experience Director, you will be responsible for developing and implementing event strategies to achieve business objectives. You will also be responsible for overseeing event setup, registration, and coordination on the day of...

Are you a motivated and experienced professional looking for a new challenge? Do you have a proven track record of managing teams, leading change initiatives, and driving business growth? We are seeking a Leadership and Development Coach to join our customer service team and help us achieve our goals.About the RoleCoach and develop customer service advisors...

We're seeking an Experience Management Director to join our team at Acronym Digital. As a senior member of our project management team, you will be responsible for overseeing the development and execution of our game-based marketing projects.The ideal candidate will have a minimum of 5 years of experience in project management or a related role, with a focus...

CollectCo is looking for a CUSTOMER SERVICE DIRECTOR who can lead our customer-facing teams to deliver exceptional service and drive customer satisfaction.Key Responsibilities:Develop and implement customer service strategies to drive customer loyalty and retention.Lead a team of customer service representatives to ensure they have the skills and knowledge...

Sunway Sanctuary is looking for a seasoned professional to take on the role of Customer Service Director. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving issues, and driving business growth.Key Responsibilities:Develop and implement customer-centric strategies to drive business growth and...

Senior Client Partner OpportunityWe're excited to announce a unique opportunity for a Customer Success Director to join our team at NielsenIQ. As a key member of our Customer Success department, you will be responsible for delivering exceptional customer satisfaction and building strong relationships with our clients.This role requires a deep understanding...

At DNA Creative Communications Sdn Bhd, we are passionate about cultivating effective marketing and communication strategies that foster brand growth. As a Brand Experience Director, you will play a critical role in shaping our company's reputation and building strong relationships with clients, media, vendors, influencers, and other stakeholders.We are...

Nestlé SA is a human-centered company that empowers its employees to make an impact locally and globally. We are passionate about enhancing the quality of life and contributing to a healthier future.We are looking for a Service Pillar Manager to efficiently manage MAGGI Service Pillar activities in line with brand communication strategy. The ideal candidate...

Key ResponsibilitiesManage pricing strategies to drive revenue, growth, and cost optimization for the Malaysia Deliveries business.Design and iterate delivery-partner incentives to optimize acquisition and retention.Develop and implement strategies to enhance delivery speed, reduce costs, and improve customer satisfaction.Collaborate with product managers to...

We are seeking a highly skilled Customer Experience Lead to join our team at Kenny Hills Hospitality Group. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty across our outlets.The ideal candidate will have a strong background in customer...

Job DescriptionThe Customer Experience Designer will be responsible for designing and implementing business processes to enhance the overall customer experience. This includes analyzing existing Customer Support processes and identifying areas for improvement. The ideal candidate will have a strong understanding of customer support systems and technologies,...

Customer Experience SpecialistWe are seeking an experienced Customer Experience Specialist to join our service desk team. In this role, you will be responsible for managing customer interactions, resolving technical issues, and improving overall customer satisfaction. Your excellent communication skills and ability to empathize with customers will be...

Customer Experience Lead (Subway Matahari Mall)We are seeking a Customer Experience Lead to join our team. The ideal candidate should have a passion for delivering exceptional customer service and a strong background in QSR operations.About Us:A&W (Malaysia) Sdn Bhd is a leading quick service restaurant chain in Malaysia.Our mission is to provide excellent...

Sovereign's Capital is a leading organization that is committed to building an inclusive and equitable workplace. We are seeking an experienced People Experience and Talent Acquisition Director to join our team and help shape our talent acquisition and people experience strategies.Job SummaryIn this key role, you will be responsible for developing and...

Job ResponsibilitiesAs a member of our sales team, you will be responsible for:Providing expert consultation to both online and walk-in customers, helping them find the perfect jewelry piece for their special moments.Delivering top-notch customer experiences by providing personalized recommendations.Working with a passionate team to create unforgettable...

Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; TrackingResponsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and...

OverviewThe Customer Success Specialist plays a vital role in representing the brand, its culture, and values to customers. This position requires a professional attitude, empathy, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for responding to customer inquiries, managing concerns, and providing...

We are searching for an accomplished Customer Experience Representative to join our team at Teleperformance. As a Customer Success Specialist, you will serve as the primary interface between our organization and clients, delivering outstanding customer experiences.Main ResponsibilitiesProvide clear and concise guidance to customers on available self-service...