Customer Experience Rep

4 days ago


Petaling Jaya, Selangor, Malaysia FedEx Group Full time

Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Tracking

Responsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and empathy. This role also handles customers' inquiries and complaints effectively to uphold the organization's reputation for reliability and customer satisfaction.

  • Provides timely assistance and resolutions to customer inquiries and issues
  • Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
  • Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
  • Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
  • Manages customer cases and service requests efficiently, documenting interactions accurately
  • Identifies and mitigates potential issues to ensure a seamless customer experience
  • Assists customers in tracking their shipments and providing real-time updates
  • Performs other duties as assigned

Minimum Education
Secondary education or equivalent

Minimum Experience

• At least one (1) year of relevant work experience in customer service and interaction

• For Associate level, prior experience is not required

Knowledge, Skills and Abilities

• Fluency in English and local language, especially if English is not your first language

• Strong problem-solving skills

• Good written & verbal communication

Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

#J-18808-Ljbffr

  • Petaling Jaya, Selangor, Malaysia FedEx Group Full time

    We're looking for a talented individual to join our team as a Customer Experience Rep. In this role, you'll be responsible for providing exceptional customer service and resolving issues promptly.You'll handle customer inquiries and complaints effectively, upholding our organization's reputation for reliability and customer satisfaction.Key...


  • Petaling Jaya, Selangor, Malaysia FedEx Group Full time

    At FedEx, we are dedicated to delivering exceptional customer experiences. As a Customer Experience Rep, you will be responsible for ensuring timely assistance and resolving issues with professionalism and empathy.This role involves handling customers' inquiries and complaints effectively to uphold the organization's reputation for reliability and customer...


  • Subang Jaya, Selangor, Malaysia Canon Machinery Malaysia Sdn Bhd Full time

    Job DescriptionThe successful candidate will be responsible for assisting in sales processes, coordinating deliveries, and providing information to customers and sales reps. They will also be required to communicate with internal and external parties efficiently.ResponsibilitiesProcess sales, coordinate and schedule transportation of delivery parts.Gather...


  • Petaling Jaya, Selangor, Malaysia FedEx Group Full time

    FedEx is committed to delivering outstanding customer experiences. As a Customer Experience Rep, you'll play a crucial role in achieving this goal.You'll be responsible for handling customer inquiries and complaints, ensuring timely assistance and resolution.Why Join Us?We offer a dynamic work environment that encourages innovation and collaboration. Our...


  • Petaling Jaya, Selangor, Malaysia Kenny Hills Hospitality Group Full time

    We are seeking a highly skilled Customer Experience Lead to join our team at Kenny Hills Hospitality Group. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty across our outlets.The ideal candidate will have a strong background in customer...


  • Petaling Jaya, Selangor, Malaysia GXbank Full time

    Job DescriptionThe Customer Experience Designer will be responsible for designing and implementing business processes to enhance the overall customer experience. This includes analyzing existing Customer Support processes and identifying areas for improvement. The ideal candidate will have a strong understanding of customer support systems and technologies,...


  • Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full time

    Customer Experience SpecialistWe are seeking an experienced Customer Experience Specialist to join our service desk team. In this role, you will be responsible for managing customer interactions, resolving technical issues, and improving overall customer satisfaction. Your excellent communication skills and ability to empathize with customers will be...


  • Petaling Jaya, Selangor, Malaysia A&W (Malaysia) Sdn Bhd Full time

    Customer Experience Lead (Subway Matahari Mall)We are seeking a Customer Experience Lead to join our team. The ideal candidate should have a passion for delivering exceptional customer service and a strong background in QSR operations.About Us:A&W (Malaysia) Sdn Bhd is a leading quick service restaurant chain in Malaysia.Our mission is to provide excellent...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe Customer Success Specialist plays a vital role in representing the brand, its culture, and values to customers. This position requires a professional attitude, empathy, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for responding to customer inquiries, managing concerns, and providing...

  • Inside Sales Rep

    3 days ago


    Petaling Jaya, Selangor, Malaysia Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    We are searching for an accomplished Customer Experience Representative to join our team at Teleperformance. As a Customer Success Specialist, you will serve as the primary interface between our organization and clients, delivering outstanding customer experiences.Main ResponsibilitiesProvide clear and concise guidance to customers on available self-service...


  • Petaling Jaya, Selangor, Malaysia Sime Darby Property Full time

    Job OverviewTo drive continuous service improvement, we seek a seasoned professional to lead the Voice of Customer (VoC) and Insights function. This role ensures that customer feedback is collected, analyzed, and translated into actionable service enhancements.The ideal candidate will possess strong leadership skills, excellent analytical capabilities, and a...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Job DescriptionThe role of the Inbound Sales Representative at Teleperformance involves providing exceptional customer experiences through timely support. As a representative, you will be responsible for interacting with customers via various communication channels, including email and chat.ResponsibilitiesField inbound calls and exhibit the correct sales...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    OverviewThe role of a Customer Success Specialist at Teleperformance involves delivering exceptional customer experiences through prompt responses to inquiries, effective management of concerns, and provision of accurate information based on the enquiries received via inbound phone calls and email channels.Responsibilities(May perform other duties as...


  • Petaling Jaya, Selangor, Malaysia Career Horizons Full time

    About the JobCareer Horizons is a pioneer in the tech services industry, offering innovative solutions to businesses worldwide. We are currently seeking a seasoned professional to lead our customer support operations.ResponsibilitiesThe successful candidate will be responsible for:Developing and implementing customer experience strategies.Leading a team of...


  • Petaling Jaya, Selangor, Malaysia Personal Collection Direct Selling Inc. Full time

    We are seeking an accomplished Operations Director to join our team at Personal Collection Direct Selling Inc. As a strategic leader, you will be responsible for managing our business operations in Malaysia, driving growth, and delivering exceptional customer experiences.About the Job:The successful candidate will lead our business operations, oversee the...


  • Petaling Jaya, Selangor, Malaysia Frasers Group Full time

    Are you a motivated and experienced professional looking for a new challenge? Do you have a proven track record of managing teams, leading change initiatives, and driving business growth? We are seeking a Leadership and Development Coach to join our customer service team and help us achieve our goals.About the RoleCoach and develop customer service advisors...


  • Petaling Jaya, Selangor, Malaysia Tristar Global Sdn Bhd Full time

    About the RoleTristar Global Sdn Bhd is seeking a highly motivated and experienced Customer Experience Executive to join our team. As a key member of our customer service department, you will be responsible for handling business partners in various states with regards to Cuckoo Air Conditioning installation processes and progress.The ideal candidate will...


  • Petaling Jaya, Selangor, Malaysia Love Full time

    Welcome to Love, BonitoWe're a pioneering brand that uses fashion as a tool to empower women. Our commitment is to deliver outstanding customer experiences through expert advice and exceptional service.Job Key ResponsibilitiesDevelop strategies to engage customers and promote our products.Offer personal shopping experiences, advising on the latest trends and...


  • Petaling Jaya, Selangor, Malaysia Remy Cointreau Full time

    About The RoleThis position is responsible for delivering exceptional customer service and order fulfillment in a fast-paced supply chain environment.Key Responsibilities:Process customer orders efficiently and effectively.Maintain strong relationships with end-users to ensure high levels of satisfaction.Resolve customer complaints and issues...