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Customer Experience Advocate

1 week ago

Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Overview

The role of a Customer Success Specialist at Teleperformance involves delivering exceptional customer experiences through prompt responses to inquiries, effective management of concerns, and provision of accurate information based on the enquiries received via inbound phone calls and email channels.

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Key Responsibilities include:

  • Educating customers on self-service options and automated banking channels.
  • Conducting callbacks for transaction confirmations and reaching out for supporting documents as needed.
  • Clarifying customer needs, evaluating problems, and providing solutions.
  • Performing specified KYC tasks when required.
Requirements

To succeed in this role, candidates should possess:

  • Fluent English language skills with excellent written and verbal communication skills.
  • An education level of SPM and above.
  • Able to work in a 24/7 shift rotational basis.
  • A proven ability to promote and build extraordinary customer rapport.
  • Experience in a bank or financial institution customer service environment will have added advantage.
  • A willingness to learn and improve.
  • Fresh graduates are encouraged to apply.